Manager, Winback Team job opportunity at Motive Technologies, Inc..

Home Jobs In Pakistan Tag: S&M Manager, Winback Team position at Motive Technologies, Inc.


bot
Motive Technologies, Inc. Manager, Winback Team
Experience: 3-years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

S&M

Copy Link Report
degreeGeneral
loacation - Remote, Pakistan
loacation - Remote....Pakistan

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role:  As a Manager of the Winback team, you will report to the Regional Director(s) of the Save Team. You will be responsible for leading a team of winback reps in our Pakistan offices to achieve their goals aligned with reactivation, revenue recovery, customer satisfaction, retention and growth. You will work with all members of the account management leadership team along with other departments to ensure that our winback reps are able to help our customers achieve business success through Motive’s suite of solutions. You will also be responsible for supporting your team as they manage a live queue and/or  programs to effectively retain revenue through positive relationship-building, active listening, strategic problem-solving and a customer-oriented approach.  What You’ll Do:  Manage the daily operations of the winback motion across metric pacing, productivity, and process adherence. This will include the management of a live inbound case queue.  Maintain insightful reporting to guide decision-making and communicate team progress and attainment to upper management Coach and support skill development regarding customer success attributes, risk mitigation strategies, soft skills, knowledge attainment, and daily workload management techniques Gain a strong understanding of our product mix and how it generates value for our customers Resolve customer escalations by thoroughly investigating issues, developing solutions and managing these situations through resolution Coordinate and collaborate cross-departmentally to identify, develop, and launch process enhancements and departmental initiatives What We’re Looking For:  3+ years of experience in a customer-facing experience in consulting, customer success, sales or support roles Ability to manage and influence through persuasion, negotiation, and consensus building with both internal and external stakeholders Demonstrated ability to achieve business goals through the management of performance objectives Strong empathy for customers while possessing a deep understanding of revenue and growth in a SaaS business Proven decision-making and problem-solving abilities An enthusiastic, positive, solution-oriented and creative leader with the ability to inspire others Demonstrates a desire for continuous learning and improvement Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.  Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

Other Ai Matches

remote-jobserver Remote
Lead Insurance Strategic Partnership Development Applicants are expected to have a solid experience in handling Sales related tasks
remote-jobserver Remote
Senior AI Operations Program Manager (Sales/GTM) Applicants are expected to have a solid experience in handling GTM Strategy and Sales Operations related tasks
remote-jobserver Remote
Sales Development Representative Applicants are expected to have a solid experience in handling SDR Canada related tasks
remote-jobserver Remote
Senior Salesforce Engineer (CPQ) Applicants are expected to have a solid experience in handling Enterprise Systems related tasks
Ops Coordinator Applicants are expected to have a solid experience in handling Annotation related tasks
Associate Solutions Engineer, Commercial (Nashville) Applicants are expected to have a solid experience in handling Solutions Engineering CMRL related tasks
Software Engineer (Senior / Lead) - Backend Applicants are expected to have a solid experience in handling Software Engineering related tasks
remote-jobserver Remote
French Speaking SDR Applicants are expected to have a solid experience in handling SDR MM related tasks
Enterprise Account Executive Applicants are expected to have a solid experience in handling ENT Sales related tasks
remote-jobserver Remote
Account Executive, CMRL - MX Applicants are expected to have a solid experience in handling Sales Mexico related tasks
Senior Order Management Specialist Applicants are expected to have a solid experience in handling Order Management related tasks
Senior Marketing Analytics Specialist Applicants are expected to have a solid experience in handling Marketing related tasks
remote-jobserver Remote
Commercial Account Executive, Outbound Sales Applicants are expected to have a solid experience in handling Sales SMB NL related tasks
Compensation Business Partner, R&D Applicants are expected to have a solid experience in handling HR related tasks
Senior Role Readiness Specialist Applicants are expected to have a solid experience in handling Enablement related tasks
remote-jobserver Remote
Data Engineer Applicants are expected to have a solid experience in handling Data related tasks
remote-jobserver Remote
Senior Solutions Engineer, Enterprise (Central Region) Applicants are expected to have a solid experience in handling Solutions Engineering ENT related tasks
Staff Software Engineer - Backend Applicants are expected to have a solid experience in handling Software Engineering related tasks
remote-jobserver Remote
Implementation Consultant Applicants are expected to have a solid experience in handling Implementation related tasks
Software Engineer, Backend Applicants are expected to have a solid experience in handling Software Engineering related tasks
remote-jobserver Remote
Product Specialist, Equipment Monitoring Applicants are expected to have a solid experience in handling Product related tasks
Collections Specialist Applicants are expected to have a solid experience in handling Billing/Collections related tasks
Business Strategy and Operations Analyst II Applicants are expected to have a solid experience in handling GTM Strategy and Sales Operations related tasks