Forward Deployed Data Scientist job opportunity at Intercom, Inc..

Home Jobs In United States Of America Tag: Research, Analytics & Data Science Forward Deployed Data Scientist position at Intercom, Inc.


bot
Intercom, Inc. Forward Deployed Data Scientist
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Research, Analytics & Data Science

Copy Link Report
degreeGeneral
loacation San Francisco, California, United States Of America
loacation San Francisco,..........United States Of America

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.  Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.  Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.What’s the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. We’re now seeing strong demand for data scientists who can apply their expertise directly with our most strategic customers. As a Forward Deployed Data Scientist, you’ll embed with customers to build Enterprise-grade Fin deployments. You’ll play a pivotal role in transforming how our most strategic customers scale customer support — working closely with them and our go-to-market teams to design, build, and implement data-driven solutions that unlock measurable impact. You’ll also feed insights from these frontline deployments back into Intercom’s product and strategy — helping shape the future of AI customer service. This is a high-ownership role for someone who thrives in ambiguous environments, is energized by solving complex, real-world problems with data, and is motivated by seeing their work translate into both customer impact and product evolution. What will I be doing? Drive the adoption of Fin by helping customers automate and scale their support operations. Embed with strategic customers to understand their support workflows, data, and business challenges — to identify and implement opportunities where AI can deliver measurable impact. Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin. Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development. Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact. What skills do I need? Proven ability to apply data science in real-world business contexts to drive measurable outcomes. Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering. High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing. Excellent communication skills, both technical and non-technical. Rapidly prototype bespoke solutions for customers - knowing when lightweight analysis is sufficient versus when to scale. Excellent SQL skills and fluency in Python/R, with experience applying analytical and statistical methods to business problems.  Experience with AI/ML evaluation, LLM-driven applications, or conversational AI. Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand. Bonus skills and attributes Experience in technical consulting, customer-facing analytics, or SaaS product data science. Experience applying AI to scale the data science workflow. Benefits We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!  Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $197,600 - $225,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  Policies  Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.   Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Other Ai Matches

Sales Development Representative Applicants are expected to have a solid experience in handling Sales related tasks
Business Development Representative Applicants are expected to have a solid experience in handling Sales related tasks
Senior Product Manager Applicants are expected to have a solid experience in handling Product related tasks
Staff Data Scientist Applicants are expected to have a solid experience in handling R&D related tasks
Senior Program Manager, Digital Customer Success Applicants are expected to have a solid experience in handling Customer Success & Solutions related tasks
Senior Product Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Software Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Senior/ Staff Software Engineer, Data Infrastructure Applicants are expected to have a solid experience in handling R&D Business Systems related tasks
Principal Product Marketing Manager Applicants are expected to have a solid experience in handling Marketing related tasks
Senior Solutions Engineer Applicants are expected to have a solid experience in handling Customer Success & Solutions related tasks
Senior Manager, LATAM Sales Applicants are expected to have a solid experience in handling Sales related tasks
Principal Engineer, Web Platform – Team Web Applicants are expected to have a solid experience in handling Engineering related tasks
Staff Machine Learning Scientist Applicants are expected to have a solid experience in handling AI Group related tasks
Mobile Engineer, iOS Applicants are expected to have a solid experience in handling Engineering related tasks
Account Executive, MidMarket - German Speaking Applicants are expected to have a solid experience in handling Sales related tasks
Associate Technical Support Specialist Applicants are expected to have a solid experience in handling Customer Support related tasks
Manager/Senior Manager, Business Recruiting Applicants are expected to have a solid experience in handling Recruiting related tasks
Senior Program Manager, Digital Customer Success Applicants are expected to have a solid experience in handling Customer Success & Solutions related tasks
Staff Product Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
GTM Data Analyst - Scaled Digital Success Applicants are expected to have a solid experience in handling Revenue Operations related tasks
Business Development Representative Applicants are expected to have a solid experience in handling Sales related tasks
remote-jobserver Remote
RSD, Enterprise Sales Applicants are expected to have a solid experience in handling Sales related tasks
Staff Machine Learning Scientist Applicants are expected to have a solid experience in handling AI Group related tasks