Relationship Manager, MidMarket job opportunity at Intercom, Inc..

Home Jobs In United States Of America Tag: Sales Relationship Manager, MidMarket position at Intercom, Inc.


bot
Intercom, Inc. Relationship Manager, MidMarket
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Sales

Copy Link Report
degreeOND
loacation Chicago, Illinois, United States Of America
loacation Chicago, Illin..........United States Of America

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.  Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.  Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.What's the opportunity?  As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.  At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity. We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark. What will I be doing?  Own and grow a portfolio of Intercom’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty. Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact. Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans. Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment. Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion. Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition. What skills do I need?  5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion. 3+ years selling SaaS solutions, ideally in complex, high-velocity environments. Proven success navigating procurement processes and influencing enterprise-level decision-makers. Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value. A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals. Bonus skills & attributes  Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike. Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization. High intellectual curiosity and a growth mindset A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations. Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results. Benefits  We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!  Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The OTE range for candidates within the Greater Chicago Area is $203,400 - $312,610. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  Policies  Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.   Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Other Ai Matches

Sales Strategy & Operations, Global Enterprise Applicants are expected to have a solid experience in handling Revenue Operations related tasks
Account Executive, Commercial Applicants are expected to have a solid experience in handling Sales related tasks
Engineering Manager - Support Platform Applicants are expected to have a solid experience in handling Engineering related tasks
Associate Technical Support Specialist Applicants are expected to have a solid experience in handling Customer Support related tasks
Senior Forward Deployed Engineer Applicants are expected to have a solid experience in handling R&D related tasks
Senior Product Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Staff Forward Deployed Engineer Applicants are expected to have a solid experience in handling R&D related tasks
Customer Success Manager, High Touch - French Speaking Applicants are expected to have a solid experience in handling Customer Success & Solutions related tasks
Senior Full Stack Engineer - Team Web Applicants are expected to have a solid experience in handling Engineering related tasks
Staff Product Manager - Web Growth Applicants are expected to have a solid experience in handling Product related tasks
Senior Forward Deployed Engineer Applicants are expected to have a solid experience in handling R&D related tasks
Senior Engineering Manager - AI Core Platform Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Account Executive, Enterprise Applicants are expected to have a solid experience in handling Sales related tasks
Relationship Manager, SMB (LATAM) Applicants are expected to have a solid experience in handling Sales related tasks
Senior Employment Counsel Applicants are expected to have a solid experience in handling Legal related tasks
Customer Success Manager, High Touch Applicants are expected to have a solid experience in handling Customer Success & Solutions related tasks
Staff Product Engineer, AI Applicants are expected to have a solid experience in handling AI Group related tasks
Monetisation Strategy Manager Applicants are expected to have a solid experience in handling R&D related tasks
Senior Software Engineer – GTM Systems Applicants are expected to have a solid experience in handling Sales Business Systems related tasks
Account Executive, MidMarket Applicants are expected to have a solid experience in handling Sales related tasks
Senior GTM Data Analyst - Enterprise and Outbound Sales Applicants are expected to have a solid experience in handling Revenue Operations related tasks
Group Web Product Manager Applicants are expected to have a solid experience in handling Product related tasks
Senior Software Engineer – GTM Systems Applicants are expected to have a solid experience in handling Sales Business Systems related tasks