Technical Support Engineer Tier 2 job opportunity at Mitratech.

Home Jobs In Mexico Tag: Support Technical Support Engineer Tier 2 position at Mitratech


bot
Mitratech Technical Support Engineer Tier 2
Experience: 3-years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Support

Copy Link Report
degreeMaster's (M.A.)
loacation Remote, Mexico
loacation Remote....Mexico

  Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in. The Tier 2 Technical Support Engineer will provide the second-line of support to our customers, partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests.  Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers, Database Servers and Reporting components. Successful candidates must possess excellent communication, analytical and problem solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence. Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered. Essential Duties & Responsibilities: Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone Troubleshoot issues through reproducing the problem and determine resolution Triage newly reported problems, assign proper severity and work to identify a resolution Update the ticket tracking system to provide accurate and current status of support issues Create Knowledge-base articles regularly to expand self-help tools for customers and internally Qualifications: 3+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role Experience writing SQL queries required Experience working with Java/J2EE applications required Experience working with Application Servers such as Tomcat, WebLogic and/or WebSphere preferred Experience with performance tuning of applications or databases preferred Experience with relational databases including Oracle and/or SQL Server preferred but not required Experience with Windows and/or Unix operating systems Experience with Business Objects or any Business Intelligence technology preferred but not required Excellent organizational, customer relationship, verbal and written communication skills Highly dependable and professional Excellent problem solving and listening skills Highly motivated, self-starter with a positive attitude  Education Bachelor or Master of Science in Computer Science/Engineering or relevant experience required. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Other Ai Matches

remote-jobserver Remote
Technical Support Engineer Tier 2 Applicants are expected to have a solid experience in handling Support related tasks
remote-jobserver Remote
QA Automation Engineer II Applicants are expected to have a solid experience in handling Development related tasks
remote-jobserver Remote
Account Manager Applicants are expected to have a solid experience in handling Sales related tasks
Senior Project Manager - Professional Services Applicants are expected to have a solid experience in handling Services related tasks
Senior .NET Engineer - Workflow Automation Applicants are expected to have a solid experience in handling Development related tasks
remote-jobserver Remote
Analyst Revenue Operations Applicants are expected to have a solid experience in handling Revenue Growth & Operations related tasks
remote-jobserver Remote
Senior Product Designer – Enterprise UX Applicants are expected to have a solid experience in handling Product Management related tasks
Technical Consultant I Applicants are expected to have a solid experience in handling Services related tasks
remote-jobserver Remote
Technical Support Engineer II Applicants are expected to have a solid experience in handling Support related tasks
Software Engineer Applicants are expected to have a solid experience in handling Development related tasks
remote-jobserver Remote
Client Solutions - Legal Spend Management Applicants are expected to have a solid experience in handling Managed Services related tasks
remote-jobserver Remote
Senior AI-Product Engineer Applicants are expected to have a solid experience in handling Development related tasks
remote-jobserver Remote
Software Development Manager Applicants are expected to have a solid experience in handling Development related tasks
remote-jobserver Remote
Director, Managed Bill Review Compliance Operations Applicants are expected to have a solid experience in handling Managed Services related tasks
Software Engineer IV Applicants are expected to have a solid experience in handling Development related tasks
Database Developer III Applicants are expected to have a solid experience in handling Services related tasks
remote-jobserver Remote
Technical Accountant Applicants are expected to have a solid experience in handling Finance and Accounting related tasks
remote-jobserver Remote
Junior Paid Media Specialist Applicants are expected to have a solid experience in handling Marketing related tasks
remote-jobserver Remote
Leave of Absence and Payroll Specialist Applicants are expected to have a solid experience in handling HR related tasks
remote-jobserver Remote
Senior Infrastructure Engineer - AI/ML Applicants are expected to have a solid experience in handling Development related tasks
remote-jobserver Remote
QA Engineer - Automation Applicants are expected to have a solid experience in handling Development related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Development related tasks
remote-jobserver Remote
Expense FP&A Analyst Applicants are expected to have a solid experience in handling Finance and Accounting related tasks