Customer Onboarding Manager job opportunity at Smartly.

Home Jobs In Same As Address Tag: Onboarding Customer Onboarding Manager position at Smartly


bot
Smartly Customer Onboarding Manager
Experience: 3-years
Pattern: full-time
Walk In
apply Apply Now
Salary:
Status:

Onboarding

Copy Link Report
degreeGeneral
Hiring inbound within New York, NY

Smartly is seeking a technically strong Customer Onboarding Manager to join our Onboarding team in New York. This role is designed for a hands-on performance marketing expert with deep experience in the Google Marketing Platform and at least one paid social channel. You will own complex customer onboardings where programmatic display, paid social, feeds, and automation intersect, ensuring customers are set up correctly, confidently, and ready to launch on Smartly. As an Onboarding Manager at Smartly, you will... Be a subject matter expert on Smartly's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for new customer needs. Own the onboarding of newly signed customers with complex media mixes, with a strong focus on programmatic display and paid social Act as a subject matter expert on the Google Marketing Platform, particularly CM360 (with DV360 familiarity), and how it integrates into a customer’s broader advertising stack Work directly with customers to explain, design, and troubleshoot programmatic and paid social setups, ensuring they understand how and why things are configured Jump into customer accounts to help build the first correct version of the setup, setting a strong foundation for launch and scale Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives. Tailor onboarding journeys based on customer sophistication, media mix, and technical maturity Use feeds and automation to streamline workflows and drive early product adoption Create clear, visually strong onboarding and training materials using Google Slides Ensure customers exit onboarding with confidence in both their setup and their understanding of the Smartly platform We're definitely looking for you, if you have... 3+ years of hands-on experience in digital performance marketing Strong experience in the Google Marketing Platform, with hands-on exposure to CM360 required (DV360 experience strongly preferred) Practical understanding of how programmatic advertising works end-to-end, including ad serving, tracking, and creative formats Experience building and optimizing programmatic creatives (display, native, video) Hands-on experience launching and optimizing campaigns in at least one paid social platform (Meta preferred, but not required) Fluency in core programmatic concepts such as DCO, ad servers, floodlights, and measurement frameworks The ability to explain complex technical concepts clearly to customers with varying levels of sophistication Strong execution skills combined with sound onboarding strategy and judgment Excellent communication and stakeholder management skills Strong proficiency in Google Sheets and comfort working with structured data A proactive, problem-solving mindset and comfort operating independently in a fast-paced environment Understanding of AI tools (ChatGPT, Gemini, or internal LLMs) to streamline operations. Have the ability to work in the local Smartly office (New York, NY) at least 3 days a week (more if you prefer). Are able and willing to travel for customer onboarding & training sessions across North America as required. Base Salary: USD $75,000-$100,000 #LI-Hybrid #LI-HR1About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more.

Other Ai Matches

Executive Assistant Applicants are expected to have a solid experience in handling Global Management related tasks
VP, Marketing Applicants are expected to have a solid experience in handling Marketing related tasks
Client Partner Applicants are expected to have a solid experience in handling Client Partner related tasks
Sales Talent Community Applicants are expected to have a solid experience in handling Sales related tasks
Manager, Agency Partnerships - North America Applicants are expected to have a solid experience in handling Sales Enterprise related tasks
Senior Designer Applicants are expected to have a solid experience in handling Design related tasks
Senior Engineering Manager, Ad Performance Recommendation team Applicants are expected to have a solid experience in handling Research & Development related tasks
Workflow Tool Engineer - Senior Full-Stack Developer (Contractor - 6 Month Term) Applicants are expected to have a solid experience in handling Operations related tasks
Head of IT Applicants are expected to have a solid experience in handling Business Systems/IT related tasks
Customer Success Associate Applicants are expected to have a solid experience in handling Customer Success related tasks
Creative Specialist Applicants are expected to have a solid experience in handling Managed Services related tasks
Senior Machine Learning Engineer (AI Platform) Applicants are expected to have a solid experience in handling Research & Development related tasks
VP, Partner Development Applicants are expected to have a solid experience in handling Partnerships related tasks
Senior Solutions Consultant Applicants are expected to have a solid experience in handling Sales Engineering related tasks
Senior Software Engineer (Data-driven Insights) Applicants are expected to have a solid experience in handling Research & Development related tasks
Solutions Specialist Applicants are expected to have a solid experience in handling Technical Solutions related tasks
Senior Engineering Manager, AI Foundations team Applicants are expected to have a solid experience in handling Research & Development related tasks
Staff Machine Learning Engineer (AI Platform) Applicants are expected to have a solid experience in handling Research & Development related tasks
Senior Software Engineer (Media Library) Applicants are expected to have a solid experience in handling Research & Development related tasks
Customer Onboarding Manager Applicants are expected to have a solid experience in handling Onboarding related tasks
Finance Analyst Applicants are expected to have a solid experience in handling Financial Planning & Analysis related tasks
Director, Enterprise Sales - Central & Southern Europe Applicants are expected to have a solid experience in handling Sales Enterprise related tasks
Talent Acquisition Partner Applicants are expected to have a solid experience in handling Talent Acquisition related tasks