Customer Success Associate job opportunity at Smartly.



bot
Smartly Customer Success Associate
Experience: 3-years
Pattern: full-time
Walk In
apply Apply Now
Salary:
Status:

Customer Success

Copy Link Report
degreeAssociate
Hiring inbound within Manila

Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape? As a Customer Success Associate on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media. You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success. As a Customer Success Associate at Smartly, you will... Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts. Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention. Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes. Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk. Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams. Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility. Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support. Collaborate closely with Product and Engineering to surface customer feedback and influence future development. Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts. We're definitely looking for you, if you... Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment. Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads). Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling. Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams. Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems. Are able to work Eastern Time (EST) hours to support our US based global accounts. #LI-CD1 #LI-HYBRIDAbout Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more.

Other Ai Matches

Senior Software Engineer (AI Platform) Applicants are expected to have a solid experience in handling Research & Development related tasks
Staff Machine Learning Engineer (AI Platform) Applicants are expected to have a solid experience in handling Research & Development related tasks
Senior Engineering Manager, Ad Performance Recommendation team Applicants are expected to have a solid experience in handling Research & Development related tasks
Talent Acquisition Partner Applicants are expected to have a solid experience in handling Talent Acquisition related tasks
Technical Account Manager Applicants are expected to have a solid experience in handling Technical Solutions related tasks
Sales Talent Community Applicants are expected to have a solid experience in handling Sales related tasks
Client Partner Applicants are expected to have a solid experience in handling Client Partner related tasks
Talent Acquisition Partner Applicants are expected to have a solid experience in handling Talent Acquisition related tasks
Senior Software Engineer (AI Platform) Applicants are expected to have a solid experience in handling Research & Development related tasks
Solutions Specialist Applicants are expected to have a solid experience in handling Technical Solutions related tasks
Director, Enterprise Sales - Central & Southern Europe Applicants are expected to have a solid experience in handling Sales Enterprise related tasks
Senior Enterprise Account Executive Applicants are expected to have a solid experience in handling Sales Enterprise related tasks
Senior Machine Learning Engineer (AI Platform) Applicants are expected to have a solid experience in handling Research & Development related tasks
VP, Marketing Applicants are expected to have a solid experience in handling Marketing related tasks
Customer Success Associate Applicants are expected to have a solid experience in handling Customer Success related tasks
VP, Partner Development Applicants are expected to have a solid experience in handling Partnerships related tasks
Senior Sales GTM & Agency Strategist Applicants are expected to have a solid experience in handling Sales Enablement related tasks
Customer Success Manager Applicants are expected to have a solid experience in handling Customer Success related tasks
Finance Business Partner Applicants are expected to have a solid experience in handling Finance related tasks
Manager, Agency Partnerships - North America Applicants are expected to have a solid experience in handling Sales Enterprise related tasks
Product Analytics Manager Applicants are expected to have a solid experience in handling Research & Development related tasks
VP, Marketing Applicants are expected to have a solid experience in handling Marketing related tasks
Executive Assistant Applicants are expected to have a solid experience in handling Global Management related tasks