Customer Care Specialist job opportunity at Edenred.

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Edenred Customer Care Specialist
Experience: Highly Experienced
Pattern: full-time
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loacation Turkey - Istanbul, Turkey
loacation Turkey - Istan..........Turkey

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.  We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.  Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Edenred Turkiye  has been the pioneer of the meal card industry for 32 years, providing effective corporate expense management solutions such as the  Ticket Restaurant Meal Card , for meal lunch expenses  Ticket Car Fuel Solutions  for fuel purchases, and  Ticket Compliments Mix Gift Cards  for incentive and reward program. We proudly serve over 1.8 million employees across Turkiye, through more than 45,000 corporate customers, in over 64,000 restaurants and cafes, with thousands of fuel stations and numerous distinguished brands. Here at Edenred Turkiye, our values such as passion for customers, respect, imagination, simplicity, and entrepreneurial spirit shape our work environment and inspire our team members to think creatively and innovatively to improve our ways to provide our corporate expense management solutions and serve our customers better as well as creating a fulfilling work environment to provide professional growth and development to our employees to become esteemed members of our Dream Team. As an acknowledgement to our commitment, we are proud to have been certified as a Great Place to Work in March 2025 . If you wish to vibe with us, we are looking for  Customer Care Specialist in our Operation Department. What You'll Do:                    Act as the primary contact point for all requests and complaints from external stakeholders (MUCs) and internal customers (call center & other departments), ensuring each one is addressed in line with our Customer Obsession philosophy. Take ownership of customer demands and work to increase customer satisfaction and loyalty, as measured by regular surveys. Respond to requests in line with personal and team KPIs, ensuring quality and timeliness. Analyze root causes of complaints, take action to prevent recurrence, and proactively contribute to process improvement. Enhance your own skills continuously to provide proactive, high-quality service, considering every aspect of a request to offer 360-degree support. Collaborate with internal departments to resolve customer requests with a solution-oriented approach. Serve as the single point of contact throughout the request resolution process, ensuring effective use of all communication channels (email, phone, etc.) to reduce response time and improve the overall customer experience. Ensure that requests received through internal departments are managed completely and effectively, so that MUCs do not need to follow up further. What Skills Do You Have: Bachelor’s degree in related fields. 4+ years of experience in customer experience, financial operations, or planning & analysis. Strong analytical and problem-solving skills. A proactive, detail-oriented, and customer-focused mindset. Ability to use MS Office programs effectively; experience with CRM tools is a plus. English proficiency at minimum B1 level. (Intermediate) Strong teamwork and coordination skills across departments. What We Offer Flexible working conditions:  Set your hybrid working style in line with your departmental needs. Ticket Restaurant Meal Card:  No need to specify, right? 😉 Private health & life insurance:  Your family members can also benefit from them. Transportation:  We provide service bus / shuttles. Ticket Compliments: Spoil yourself on special occasions with our gift card,offering an annual credit of 30.000 TL at a 20% discount . Flexible Leaves:  You are encouraged to take BirthDay-off, Menstruation Rest and etc. Full Remote August:  You are strictly(!) encouraged to work fully-remote in all August and school breaks!😊 Eden Lounge:  Need a break? We have unlimited coffee & soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge. EdenSENse:  You can easily participate in our CSR projects in line with global teams. EDU (Edenred Digital University) Package:  You can continuously contribute to your professional development through online trainings, including live language classes. Apply now and Vibe with Us!

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