Supervisor callback job opportunity at Edenred.

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Edenred Supervisor callback
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Pattern: full-time
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degreeMBA
loacation Mexico - Mexico City, Mexico
loacation Mexico - Mexic..........Mexico

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.  We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.  Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Responsabilidades: Coordinar, liderar y supervisar el desempeño del equipo a cargo para garantizar una atención efectiva y de calidad. Asegurar que los colaboradores reciban capacitación continua en habilidades de servicio al cliente, manejo de conflictos y técnicas de comunicación. Monitorear y garantizar que los clientes detractores reciban atención prioritaria para resolver sus problemas y reducir su insatisfacción. Desarrollar estrategias para convertir clientes pasivos en promotores, reforzando la percepción positiva sobre productos o servicios. Velar por la relación con clientes promotores, asegurándose de que reciban un trato excepcional y promoviendo su fidelización. El perfil necesario para el rol es:   Ingles escrito y hablado (avanzado) Excel avanzado Licenciatura/técnico superior universitario en Administración o a fin Experiencia mínima de 2/3 años en supervisión de área de atención telefónica. Actitud de servicio Conocimiento de aplicaciones y herramientas de software como Salesforce, Genesys y similares. “Esta empresa cuenta con un proceso de reclutamiento y selección, inclusivo y libre de discriminación. Otorga las mismas oportunidades de empleo a las personas candidatas, sin importar: raza, color, religión, género, orientación sexual, estado civil o conyugal, nacionalidad,  persona con discapacidad , o cualquier otra situación protegida por las leyes federales, estatales y locales” El proceso de contratación, permanencia y ascenso dentro de esta empresa no solicita, ni requiere, certificados médicos de no embarazo y/o pruebas de VIH Apply now and Vibe with Us!

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