Ejecutivo de soporte Mexicali job opportunity at Edenred.

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Edenred Ejecutivo de soporte Mexicali
Experience: General
Pattern: full-time
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degreeMBA
loacation Mexico - Baja California - Mexicali, Mexico
loacation Mexico - Baja ..........Mexico

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.  We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.  Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Objetivo General Brindar un servicio de soporte excepcional y personalizado a nuestros clientes elite y dependencias gubernamentales, asegurando la satisfacción y fidelización mediante la gestión oportuna de sus solicitudes y la generación de valor en cada interacción para mantener y fortalecer las relaciones con clientes, garantizando su satisfacción y lealtad hacia nuestra compañía. Actividades del Ejecutivo de Soporte: Atención, seguimiento y resolución de incidencias generadas en el portal. Gestión de solicitudes relacionadas con cambios técnicos. Gestión de solicitudes administrativas, tales como actualización de dirección fiscal, modificaciones de administradores, cambios de representante legal, actualización de datos fiscales, entre otros. Brindar asesoría sobre el uso del portal web y capacitar a los administradores cuando así se requiera. Asistir al cliente en el llenado de layouts y en la interpretación de reportes conforme a sus requerimientos (asignaciones de saldo, tarjetas, entre otros). Realizar un seguimiento puntual y riguroso a las entregas de pedidos de tarjetas que el cliente solicite El perfil necesario para el rol es: Experiencia mínima de 2 años en atención al cliente, preferentemente en sectores relacionados con ventas, logística o servicios. Nivel de estudios: Preparatoria concluida. Deseable Título universitario en Administración, Comunicación, Negocios, Turismo, Relaciones Internacionales o afines. Habilidades destacadas de comunicación verbal y escrita. Capacidad para trabajar bajo presión y gestionar múltiples tareas de manera eficiente. Actitud proactivo y orientada a resultados. Dominio de paquetería Microsoft Office (Word, Excel, PowerPoint) y herramienta CRM. Alta capacidad de resolución de problemas y toma de decisiones efectivas. “Esta empresa cuenta con un proceso de reclutamiento y selección, inclusivo y libre de discriminación. Otorga las mismas oportunidades de empleo a las personas candidatas, sin importar: raza, color, religión, género, orientación sexual, estado civil o conyugal, nacionalidad,  persona con discapacidad , o cualquier otra situación protegida por las leyes federales, estatales y locales” El proceso de contratación, permanencia y ascenso dentro de esta empresa no solicita, ni requiere, certificados médicos de no embarazo y/o pruebas de VIH Apply now and Vibe with Us!

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