ASSISTENTE DE SUPORTE II job opportunity at Edenred.

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Edenred ASSISTENTE DE SUPORTE II
Experience: General
Pattern: full-time
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loacation Brazil - Campo Bom, Brazil
loacation Brazil - Campo..........Brazil

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.  We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.  Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Será responsável por atuar no atendimento ativo especializado (Nível 2) junto à rede credenciada de manutenção, com foco em orientar, alinhar e garantir a correta execução dos processos relacionados às ordens de serviço , considerando as particularidades de cada cliente. Atuará de forma estratégica para assegurar fluidez nos atendimentos, qualidade nas entregas e fortalecimento do relacionamento com a rede. Atividades: - Realizar contato ativo com a rede credenciada para treinamentos, orientações técnicas e alinhamentos pontuais ; - Fazer a gestão diária dos protocolos em atendimento , garantindo agilidade, organização e retorno dentro dos prazos estabelecidos; - Conduzir negociações relacionadas à liberação de veículos e bloqueios de atendimento , buscando soluções equilibradas e resolutivas; - Atuar em parceria com a supervisão e coordenação , contribuindo para ajustes de scripts, padronização de abordagens e melhoria contínua dos processos ; - Apoiar a elevação do nível de conhecimento da rede, promovendo mais eficiência e redução de retrabalho. Pré-requisitos - Ensino Médio completo (Ensino Superior será considerado um diferencial); - Experiência prévia com atendimento ao cliente (diferencial); - Boa comunicação verbal e escrita ; - Perfil resiliente, empático, proativo e orientado à solução; - Facilidade para trabalhar em equipe e colaborar com diferentes áreas; - Conhecimento básico a intermediário do Pacote Office . Informações adicionais Local de trabalho: Campo Bom – RS Modelo: Presencial Apply now and Vibe with Us!

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