Alternance - Customer Success F/ H job opportunity at IQVIA Holdings, Inc..

Home Jobs In France Tag: Job Alternance - Customer Success F/ H position at IQVIA Holdings, Inc.


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IQVIA Holdings, Inc. Alternance - Customer Success F/ H
Experience: General
Pattern: part-time
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loacation Paris, France, France
loacation Paris, France....France

IQVIA, fort de ses 75 000 collaborateurs à travers le monde, est leader dans les informations, les technologies innovantes et les services de recherche clinique dans le secteur de la santé. Issue de la fusion entre IMS Health et Quintiles, IQVIA combine la rigueur analytique, la précision des données et les nouvelles technologies pour répondre aux enjeux des évolutions du monde de la santé. Ces expertises permettent aux entreprises de repenser leur approche du développement clinique à la commercialisation et d’innover rapidement.     Missions : L’équipe Customer Sucess est responsable de délivrer un service et un support d’excellence auprès des clients d’IQVIA (Pharma, Consumer Health, Medical Devices, HQ et filiales), sur les solutions de Business Intelligence ainsi que sur l’ensemble des données IQVIA. L’équipe Customer Success a également un rôle clé dans l’amélioration continue des offres qu’elle porte.     Dans ce cadre vous serez en charge :   De l’amélioration continue des offres, en assistant les Customer Success Manager dans leurs projets transverses au sein du département Data & IA, De l’amélioration continue du quotidien de l’équipe, en prenant en charge des projets de simplification ou d’automatisation des process, D’assister les membres de l’équipe dans le suivi et les réponses aux questions complexes des clients, De documenter les process, les problématiques et les connaissances de l’équipe afin de fluidifier le partage de connaissance, De collaborer avec l'ensemble des départements en vue de résoudre au mieux les problématiques clients, D’être acteur.trice du partage d’expériences au sein de cette équipe.     Profil : Bac +4/5 au sein d’une école d’ingénieur, avec une dominante Data / Tech / Biomédicale / Généraliste… Vous êtes à la recherche d’une alternance (contrat d’apprentissage uniquement) à partir de janvier 2025   Connaissances/compétences requises: Excellent relationnel Bonne gestion de projet Rigueur, organisation, proactivité, autonomie Force de proposition           Travail en équipe     Localisation : Tour D2, 17 bis place des Reflets, 92400 Courbevoie, Esplanade de la Défense IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

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