Supervisor de Call Center para Programa de Soporte a Pacientes job opportunity at IQVIA Holdings, Inc..

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IQVIA Holdings, Inc. Supervisor de Call Center para Programa de Soporte a Pacientes
Experience: General
Pattern: full-time
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degreeGeneral
loacation Mexico City, Mexico, Mexico
loacation Mexico City, M..........Mexico

Únete a nosotros en nuestro emocionante trayecto! IQVIA ™ es The Human Data Science Company ™, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes. Formada a partir de la fusión de IMS Health y Quintiles, IQVIA ofrece una amplia gama de soluciones que aprovechan los avances en información, tecnología, análisis e ingenio humano para impulsar la atención médica. Actualmente nos encontramos en la búsqueda de profesionales interesados en ser parte de un gran proyecto con un importante socio de negocios.   Supervisor de Call Center para PSP PERFIL REQUERIDO: Escolaridad: Personal relacionado con áreas administrativas. Experiencia: Preferente en supervisión de actividades y personas (deseable experiencia en supervisión de call center). Experiencia en Programas de Soporte a Pacientes en área de Call Center Capacidades: Manejo de Paquetería office (Excel, Power Point), excelente ortografía y redacción. Zona de trabajo: CDMX, Col. Nápoes, trabajo híbrido. Lunes a Viernes. Habilidades para el puesto: Relaciones interpersonales, proactividad, actitud positiva, puntual, organizado, trabajo en equipo y compromiso, facilidad de comunicación. ACTIVIDADES: Capacitación e inducción a personal de nuevo ingreso. Seguimiento y control de beneficios del programa (citas de laboratorios, unidades sin costo, etc). Seguimiento al trabajo de call center para cumplir con el apego a sus actividades. Identificación de áreas de oportunidad y propuesta de planes de mejora. Evaluación y seguimiento a actividades realizadas por el equipo de call center con el fin de verificar KPI´s y el alcance de los objetivos. Reporte y seguimiento a eventos de farmacovigilancia y soporte al equipo de call center para el adecuado reporte. Acompañamiento y comunicación constante con el equipo de trabajo. Identificación y resolución de incidencias. Revisión de los reportes generados por la plataforma del programa. Reportes solicitados por el cliente relacionados con el programa. Auditoría y revisión de llamadas a pacientes y resultados de encuesta de calidad. #LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

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