Service Specialist job opportunity at Solenis.

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Solenis Service Specialist
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degreeAssociate
loacation Dehli, India, India
loacation Dehli, India....India

Business:Hospitality Job Title: Service Specialist - Pool Business Reports to: Head- Pool Business, ABOUT SOLENIS Solenis is a global leader in specialty chemicals, dedicated to solving complex water treatment, process improvement, and hygiene challenges for customers in water-intensive industries. Our comprehensive portfolio includes advanced chemistries and equipment solutions that support operational efficiency, sustainability, and safety. In the Pool Solutions business, we deliver high-performance products and technologies for commercial and residential pool and spa markets, ensuring clean, safe, and enjoyable recreational water environments. With 69 manufacturing sites globally and a team of over 16,100 professionals in 130 countries, Solenis has earned recognition as a Best Managed Company for four consecutive years, achieving Gold Standard status in 2024. THE ROLE The Associate Sales Manager, Pool Solutions will be responsible for front-line sales and customer service delivery. This includes acquiring new customers, driving growth with existing accounts, managing distributors, and providing first-level technical support. The role plays a critical part in expanding the Pool Solutions business and ensuring customer satisfaction through best-in-class performance and cost-effective solutions. KEY ACCOUNTABILITIES & RESPONSIBILITIES Drive Revenue Growth (Aligned to Annual Operating Plan): Acquire new customers (direct and via channel partners) Increase share of wallet by cross-selling new pool technologies Promote innovations and expand into new market segments Update Salesforce with all growth opportunities weekly Conduct product trials at customer locations Retain and Grow Existing Accounts: Ensure service excellence and deliver on performance & cost commitments Leverage Solenis' Value Advantage framework to capture value delivered Maintain strong, multi-tiered customer relationships Implement strategic price increases Provide first-level troubleshooting and technical advice Sales Forecasting & Collections: Ensure timely AR collections Maintain accurate and timely sales forecasting Channel Partner/Distributor Management: Grow business through existing partners Expand coverage via new distributor appointments Track and report secondary sales Monitor and improve distributor ROI Market Intelligence: Keep track of industry trends and competitor activity Cross-functional Collaboration: Work closely with supply chain, HR, finance, R&D, procurement, and leadership teams Continuous Development: Participate in 100 hours of learning annually Stay updated on market and technological trends Ethics & Integrity: Demonstrate and promote ethical practices across all activities EDUCATION, EXPERIENCE & KEY ATTRIBUTES Education/Experience: Technical background required (Engineering or Science) Prior experience in pool or water treatment industries preferred Familiarity with disinfection, filtration, and water quality management for recreational water is advantageous Key Attributes: High learning agility and adaptability Self-driven, result-oriented mindset Strong communication and relationship-building skills Collaborative and ethical team player Ambitious with a passion for sustainable and safe water management

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