Customer Quality Engineer job opportunity at Johnson Electric.

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Johnson Electric Customer Quality Engineer
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loacation United States, Plymouth, MI, United States Of America
loacation United States,..........United States Of America

Join Our Team as a Customer Quality Engineer at Johnson Electric! Location: Plymouth, Michigan (onsite) Travel: Regular customer visits, including Stellantis and other key accounts As our next Customer Quality Engineer , you’ll be at the forefront of managing non-conformance issues, warranty claims, and customer complaints for imported products in the Americas and JE Canada operations. Your expertise in quality assurance and root cause analysis will be crucial in ensuring customer satisfaction and minimizing risk exposure. Why You’ll Love Working Here: work on international projects. Career Advancement : Clear career paths and opportunities for advancement within the company. Employee Well-being : Focus on employee health and well-being with various wellness programs and initiatives. Sustainability Commitment : Work for a company committed to sustainability and making a positive impact on the environment. Inclusive Workplace : An inclusive and diverse workplace where all employees are valued and respected. Technological Leadership: Be part of a company that is a leader in its field, driving technological advancements. What You’ll Be Doing: • Serve as the initial point of contact between customers and Johnson Electric for quality issues. • Manage non-conformance issues, warranty claims, and QPR logs. • Lead root cause analysis and containment activities for quality issues. • Control sorting costs and ensure timely 8D responsiveness. • Analyze customer returns for 0KM and warranty trends. • Prepare customer situation reports, 8Ds, and containment plans for review. • Conduct customer visits and assess risk during quality/warranty situations. • Coordinate quality meetings with JE manufacturing sites. What We’re Looking For: • Bachelor’s degree in Engineering or equivalent. • Knowledge and experience in 8D reporting and quality tools. • Experience working in a manufacturing facility and with external customers. • Strong understanding of motors, actuators, and pumps. • Excellent communication and problem-solving skills. Bonus Points If You Have: • Master’s degree in Engineering or related field. • Experience with PPAP management and automotive quality standards. How to Apply: Apply online at www.johnsonelectric.com – We can’t wait to meet you! Come join our global, inclusive & diverse team Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

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