Technical Service Manager job opportunity at Solenis.

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Solenis Technical Service Manager
Experience: General
Pattern: full-time
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degreeHigh School (S.S.C.E)
loacation Jakarta, Indonesia, Indonesia
loacation Jakarta, Indon..........Indonesia

About us Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, our innovative portfolio includes advanced water treatment chemistries, process aids, functional additives, and state-of-the-art monitoring and control systems. These technologies enable our customers to optimize operations, enhance product quality, protect critical assets, and achieve their sustainability goals. Headquartered in Wilmington, Delaware, Solenis operates 69 manufacturing facilities worldwide and employs over 16,100 professionals across 130 countries . Recognized as a 2024 US Best Managed Company for the third consecutive year, Solenis is committed to fostering a culture of safety, diversity, and professional growth. For more information about Solenis, please visit www.solenis.com . About the Role The Technical Manager is responsible for leading, developing, and overseeing a nationwide team of technicians across Indonesia, ensuring safe, compliant, and high-quality technical service delivery across multiple industries. This role combines people leadership, technical governance, customer engagement, and operational excellence, with a strong focus on Health, Safety, and Environment (HSE) compliance. The Technical Manager plays a critical role in driving a strong safety culture, ensuring all technical activities comply with company policies, local regulations, and industry standards while supporting key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC). Key Responsibilities Leadership & Team Management Lead, coach, and develop a nationwide team of technicians, ensuring high performance, engagement, and accountability Set clear expectations, monitor performance, and provide regular technical and safety-related guidance Ensure technicians are properly trained, certified, and competent to perform their roles safely and effectively Support workforce planning, onboarding, and ongoing capability development Technical & Service Excellence Oversee installations, preventative maintenance, repairs, and equipment refurbishments Ensure consistent execution of technical service standards and best practices across all regions Act as the escalation point for complex technical issues, safety incidents, and critical customer situations Ensure accurate management of Safety Data Sheets (SDS), Field Test Kits, and service tools Health, Safety & Environment (HSE) Compliance Lead and promote a strong Health, Safety, and Environment culture across the technical organization Ensure full compliance with HSE policies, local regulations, customer site requirements, and industry standards Review risk assessments, method statements, and permits to work prior to technical activities Investigate incidents, near misses, and non-compliances, implementing corrective and preventive actions Ensure technicians use appropriate PPE and follow safe work procedures at all times Support audits, inspections, and HSE reporting requirements Customer & Stakeholder Management Build and maintain strong relationships with key customers. Support major customer visits, audits, and new store rollout projects Ensure customer complaints, technical issues, and safety concerns are addressed within agreed timelines Collaborate closely with Sales, Operations, and HSE teams to support customer retention and growth Training & Capability Building Oversee technical, product, and HSE training programs for technicians and customers Ensure proper documentation, installation sign-offs, onboarding, and safety records are completed Deliver or coordinate advanced technical and product application training when required Requirements Proven experience leading technical or service teams across multiple locations Strong technical background with a solid understanding of Health, Safety, and Environment requirements Demonstrated ability to drive safety culture and compliance in field-based teams Strong planning, prioritization, and execution skills Confident decision-maker with sound problem-solving capabilities Excellent communication skills across technicians, customers, and internal stakeholders Collaborative, hands-on leader who builds trust and accountability Willing and able to travel nationally At Solenis, we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply. We recognize our people as our greatest asset and offer competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development. If you’re looking to be part of a world-class organization and contribute to meaningful work, we look forward to hearing from you. Solenis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

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