Lead-Maximo Application job opportunity at Energy Development Corporation.

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Energy Development Corporation Lead-Maximo Application
Experience: General
Pattern: full-time
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loacation EDC Rockwell Business Center Tower 3, Philippines
loacation EDC Rockwell B..........Philippines

Unleash your energy within! Be a part of the EDC Team! 1.   Service Level Management Ensures that all requests for support are dealt with according to agreed service levels, standards and procedures Reviews service delivery and operations to ensure that agreed targets are met Identifies opportunities to improve service delivery Maintains the service catalog, service portfolio, knowledgebase, business process blueprints, service processes and other documentation and ensures they are updated Ensures timely renewal of application licenses/subscription and compliance with corresponding license agreement 2.  Application Maintenance and Operations Performs ticket trend analysis to identify recurring issues, takes the lead in determining the root cause/s, and manages implementation of enhancements to prevent reoccurrence Tracks system performance and proactively address potential issues Identifies opportunities for process and performance optimization to ensure efficient system operation Administers and maintains the Maximo system ensuring it is available, reliable and performing optimally  Ensures information security, regulatory requirements and statutory compliance are upheld within Maximo environment at all times  Authorizes and monitors access to the Maximo application Accepts newly completed enhancements, modules, or features and ensures that they meet defined criteria upon release to operations Manages application of system upgrades, corrections and patches  as needed Manages the development, implementation and testing of business continuity and disaster recovery plans Reviews capacity and performance reports and advises on the appropriate action to rectify the issues Maintains detailed documentation of Maximo configurations, processes, and changes Maintains integrity and accuracy of data within the application   3.  Integration Ensures integration within the Maximo landscape and across integrated  systems operate effectivel y   4.  Change Management Manages the lifecycle of change requests including scoping, requirements gathering and prioritization activities Endorses to Architecture and Solutions Team potential projects Ensures adherence to standards and consistent execution of the change management process Systematically controls changes and maintains the integrity, coherence and traceability of the changes throughout the system   5.  Training Provides guidance or training to users as necessary 6.  Vendor Management Manages the delivery of Application Management Services (AMS) and ensures that service is monitored effectively and that identified actions to maintain or improve levels of service are implemented Validates support activities and ensures optimized utilization of the AMS Engages proactively and collaboratively with suppliers to resolve incidents, problems and/or unsatisfactory performance  Monitors supplier performance, customer satisfaction, adherence to defined standards and procedures, and compliance with contract terms

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