PRN Nutrition Assistant - Call Center job opportunity at Cleveland Clinic.

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Cleveland Clinic PRN Nutrition Assistant - Call Center
Experience: Highly Experienced
Pattern: part-time
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degreeDiploma
loacation Akron General Medical Center, United States Of America
loacation Akron General ..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title PRN Nutrition Assistant - Call Center                          Location Akron                      Facility Akron General Medical Center                       Department Dietary-Cleveland Clinic Akron General                        Job Code AK9969                       Shift Day/Evening Rotation                         Schedule 7:00am-3:30pm/10:00am-6:30pm                         Job Summary                           Job Details Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as families .       Akron General understands that keeping up with nutritional needs is essential to staying well. As a Nutrition Assistant, you will be responsible for assisting patients with their meal selections based on their approved dietary orders over the phone, within a call center environment . You will in take calls from patients for breakfast, lunch and dinne r as well as verify and enter orders into our dietary menu system . M aintaining communication between care units and patients regarding nutrition and dietetics to ensure meal accuracy is extremely important in this role. Y our efforts can leave a positive impression on patients and their families every day.     A PRN caregiver in this position works varying shifts, as needed, to cover weekends, holidays and PTO requests.     A caregiver who excels in this role will:    Deliver and pick up menus from patients and units.    Explain the meal selection process to new patients and assist with menu selections.   Obtain patient preferences, dislikes and other information to ensure quality food delivery to patients.    Assist patients with menu selection either over the phone or in person to v erify meal selections based on established schedule or as required .   Offer various food options based on patients' diet orders and availability from the kitchen .   Enter the appropriate information into a hand -held system or computer.   R eview entries for proper adherence to dietary orders.   F ollow-up with patients if menu selections appear incomplete or insufficient.   Handle a large volume of inbound patient calls in a timely manner .   Collect and process patient meal selections efficiently using the CBORD system.   Ensure patient safety and accuracy by utilizing two patient identifiers during all   communications.   Escalate critical issues to management promptly to ensure resolution and maintain efficiency.   Ensure prompt response to requests for service and follow up if delays or product availability problems are identified .   Update patient lists to verify meal selections or diet order changes.    Check trays for accuracy prior to meals being delivered to patients.    Run tray tickets for meal service, compare diet lists with tray tickets, adjust tray tickets, note changes and verify with a Registered Dietitian if necessary.    Provide excellent service to others by monitoring computer messages, following through on all requests, notifying the appropriate caregivers , answering the phone, following up on messages and acting to remedy complaints.    Perform various clerical duties, run lists and worksheets and distribute to staff and assist with inventory and storage of menus and other items.    Prepare items for unit orders, stock supplies, fill orders from inventory   with proper documentation for charging and adhere to order amounts and standard stock levels.     Minimum qualifications for the ideal future caregiver include:    High School Diploma or GED   Ability to understand dietary terms and information   Proficiency in the use of basic computer software applications     Preferred qualifications for the ideal future caregiver include:    Six months of dietary experience   Physical Requirements: Must be able to lift 30 lbs or more. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  Please review the Equal Employment Opportunity poster .                     Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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