Process Improvement Analyst job opportunity at Western Governors University.

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Western Governors University Process Improvement Analyst
Experience: 3-years
Pattern: full-time
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loacation Salt Lake City Office, United States Of America
loacation Salt Lake City..........United States Of America

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Professional 308 Pay Range: $73,000.00 - $109,400.00 Job Description As a Process Improvement Analyst within WGU’s Marketing team, you will play a critical role in optimizing workflows, analyzing data, and driving efficiencies that help us deliver marketing assets faster and more accurately. Your work will directly impact how we connect with prospective students and improve their experience by streamlining processes and enabling data-driven decisions. What You’ll Do Analyze marketing operations data to identify trends, measure performance, and recommend actionable process improvements. Lead initiatives to reduce time-to-market for marketing assets by 20%, ensuring projects move from concept to completion efficiently. Serve as Workfront administrator, managing user setup, workflows, and reporting to support team capacity and visibility. Build and maintain dashboards and reports to track KPIs and support strategic decision-making. Collaborate with project managers, marketing leaders, and cross-functional teams to ensure alignment and operational excellence. Troubleshoot workflow issues and propose solutions that enhance efficiency and maintain quality standards. Document processes and communicate changes effectively to stakeholders across the marketing organization. What You’ll Bring Bachelor’s degree in a business-related field. 3 years of experience in process optimization, data analysis, or related roles. Strong analytical and critical thinking skills with the ability to interpret cause-and-effect relationships in data. Comfort with ambiguity and a growth mindset—marketing evolves quickly, and so do we. Proficiency in Excel, Google Sheets, Smartsheet, or comparable tools. Ability to learn new technologies quickly and serve as an administrator for Workfront. Excellent relationship-building and communication skills to influence and align stakeholders. Bonus Points if You Have Project management experience (professional or academic). Familiarity with marketing operations or agency environments. Workfront administration experience. Experience in Lieu of Education Equivalent relevant experience may substitute for educational requirements at the hiring manager’s discretion. What to Expect At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you will hear from a recruiter or hiring manager who will guide you through the process. We aim to communicate decisions promptly and respectfully. Here is what that typically looks like: Introductory call Hiring Manager Interview (45 min video) Panel Interview (30 min) Work Location This is a full-time, hybrid role based in Salt Lake City, UT, with a mix of on-site and remote work (4 days on-site, 1 day remote). Visa Sponsorship While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role. What You’ll Receive as a Full-Time WGU Employee Comprehensive healthcare: medical, dental, vision, telehealth, and mental health support HSA and FSA options Life and disability insurance, with optional accident, critical illness, and hospital indemnity coverage Legal assistance and identity protection Retirement savings plan Wellbeing programs Discounted WGU tuition for you and your family Flexible PTO and Sick time — no accrual required 11 paid holidays Additional paid leaves, including up to 12 weeks of parental leave Explore the full benefits overview at https://wgubenefits.com. LI#JE1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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