Customer Service, Credit Counsellor - Bilingual job opportunity at CIBC.

Home Jobs In Canada Tag: Credit Counsellor - Bilingual Customer Service, Credit Counsellor - Bilingual position at CIBC


bot
CIBC Customer Service, Credit Counsellor - Bilingual
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Credit Counsellor - Bilingual

Copy Link Report
degreeMBA
loacation Montréal, QC, Canada
loacation Montréal, QC....Canada

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You'll Be Doing    You’ll be joining CIBC’s Client Account Management (Collections) Department as a Credit Counsellor and making a real difference for our clients. You’ll connect with our clients, through outgoing and incoming calls, who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. You'll ensure the client is aware of the terms and conditions of their contractual obligations and is able to prevent further delinquencies.  Our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm and Saturday from 8:00 am to 4:00 pm. You’re flexible to work between these hours which include evenings and weekends. Please note that the start date is March 2nd, 2026 and it's a full time permanent position. At CIBC we enable the work environment most optimal for you to thrive in your role.   Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.   CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements . The expectation is that you must be able to attend your primary CIBC location within two hours upon request. Agent @ Home Program Requirements   Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.  Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) . Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. How You'll Succeed    Client engagement – Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals. Call Ownership – Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner. Problem solving – acts effectively by knowing how to obtain information required and uses one’s network to identify and solve for a problem or need. Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.    Who you are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. You're fluent in French and English to serve our clients in the community. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Mont-1155 Rene Levesque O Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Business Operations, Collections Management, Customer Education, Customer Service, Debt Collection Litigation, Negotiation, Recovery Services

Other Ai Matches

Financial Advisor-CIRO-MFD/AMF Applicants are expected to have a solid experience in handling Job related tasks
Bilingual Talent Acquisition Partner - 6 Month Contract Applicants are expected to have a solid experience in handling Job related tasks
Director (VP Level), Regulatory Supervision Applicants are expected to have a solid experience in handling Regulatory Supervision related tasks
Consultant, Application Development Applicants are expected to have a solid experience in handling Application Development related tasks
Sr. Application Support Engineer Applicants are expected to have a solid experience in handling Job related tasks
Financial Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Banking Centre Leader II Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst, Production Application Support, Global Wires and Payment Technology. Applicants are expected to have a solid experience in handling Production Application Support, Global Wires and Payment Technology. related tasks
Financial Advisor- CIRO-MFD Applicants are expected to have a solid experience in handling Job related tasks
Banking Center Leader - Knowlton, Québec Applicants are expected to have a solid experience in handling Québec related tasks
Financial Services Representative Applicants are expected to have a solid experience in handling Job related tasks
Sr. Financial Advisor CIRO-MFD (Urban) [ Bracebridge / Hunstville / Parry Sound ] Applicants are expected to have a solid experience in handling Job related tasks
Investment Specialist - Vaudreuil-Dorion - Bilingual Applicants are expected to have a solid experience in handling Job related tasks
- Banking Centre Leader III Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, Social & Creator Strategy - Simplii Financial Applicants are expected to have a solid experience in handling Social & Creator Strategy - Simplii Financial related tasks
Client Service Representative - Part-time (20 hrs/weekly) Applicants are expected to have a solid experience in handling Job related tasks
Technology Project Manager, Risk Technology Applicants are expected to have a solid experience in handling Risk Technology related tasks
Analyst, Global Investment Banking Applicants are expected to have a solid experience in handling Global Investment Banking related tasks
Sr. Private Banking Advisor - Bilingual Applicants are expected to have a solid experience in handling Job related tasks
Financial Service Associate Applicants are expected to have a solid experience in handling Job related tasks
Sr Director, Fraud and CAM Business Intelligence Applicants are expected to have a solid experience in handling Fraud and CAM Business Intelligence related tasks
Portfolio Manager Applicants are expected to have a solid experience in handling Job related tasks
Director, Information Security - Regulatory & Controls Applicants are expected to have a solid experience in handling Information Security - Regulatory & Controls related tasks