Case Manager job opportunity at The Salvation Army.

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The Salvation Army Case Manager
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loacation Alice Springs, NT, Australia, Australia
loacation Alice Springs,..........Australia

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.   Why this role matters Everyone deserves to feel safe, seen, and supported — yet many people in Alice Springs are navigating life without a stable place to call home. The Street to Home program walks alongside people sleeping rough or experiencing deep instability, offering connection, practical support, and a pathway toward safety and hope. This role is about meeting people where they are, without judgement, and helping them take steps toward a more stable and connected future. If you’re someone who finds purpose in human stories, in showing up with compassion, and in helping people rebuild their lives, this work will feel deeply meaningful. About the role As a Case Manager in the Street to Home team, you’ll support people facing complex challenges such as homelessness, trauma, substance use, mental health concerns, and social disconnection. Your work will be relational and hands‑on — engaging with participants on the streets, in the Hub, and throughout the community. You’ll build trust, create case plans together with participants, and help them access services, strengthen life skills, and reconnect with community and culture. You’ll also work closely with the Team Leader, a multidisciplinary team, and local agencies across the NT. This is a full‑time, permanent role based in Alice Springs, with salary and conditions aligned to SCHADS Level 4. How you will make an impact Build genuine, trusting relationships through consistent, respectful, culturally safe engagement. Support participants to identify their goals and take steps toward stability, safety, and housing. Hold thoughtful intake and assessment conversations that honour each person’s story and strengths. Develop case plans that reflect participants’ priorities and help them access health, housing, and community services. Walk alongside participants as they attend appointments, build life skills, and reconnect with community. Maintain clear, respectful records that support continuity of care. Respond with flexibility and compassion as circumstances shift. Work in a culturally respectful way, especially when supporting Aboriginal people who may have experienced trauma, institutionalisation, or marginalisation. What you will bring Certificate IV in Community Services (or related qualification). Experience supporting people in a social services environment. Case management skills grounded in empathy, structure, and cultural humility. Experience working with people who may not have English as a first language. Knowledge of local Aboriginal communities and culture. NT Driver’s Licence. What we offer Working in Alice Springs is deeply meaningful — and the organisation supports you with: SCHADS Level 4 – Above Award conditions (up to 10%). Remote Area Housing Benefit for eligible employees (up to $31,800 tax‑free). Relocation assistance of up to $5,000 for eligible applicants. Generous paid parental leave (12 weeks primary, 2 weeks secondary). Purchased Leave Scheme (up to 8 weeks). Five days paid leave each year to experience other programs or activities. Flexible working arrangements. Access to the Employee Assistance Program and wellbeing supports. Ongoing training and development to help you grow in your role. A purpose‑driven career where your work genuinely changes lives in the NT. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

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