Telephone Banking Servicing Agent, Remote - Bilingual job opportunity at CIBC.

Home Jobs In Canada Tag: Remote - Bilingual Telephone Banking Servicing Agent, Remote - Bilingual position at CIBC


bot
CIBC Telephone Banking Servicing Agent, Remote - Bilingual
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Remote - Bilingual

Copy Link Report
degreeMBA
loacation Montréal, QC, Canada
loacation Montréal, QC....Canada

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success. At CIBC we enable the work environment most optimal for you to thrive in your role.   Y ou ca n effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis. Please note that the start date is February 23rd, 2026 and it is a full time permanent position. Our Contact Centre is open Monday to Sunday from 7:00 am to Midnight. You’re flexible to work between these hours which include evenings and weekends. CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements . Agent@Home Program Requirements You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal (1155, Boulevard René-Lévesque Ouest). Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.  Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) . Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. How you'll succeed Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success. Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients. Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems. Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs. Who You Are Y o u put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You’re passionate about people . You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You love to learn . You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve. You’re driven to succeed . You are motivated by accomplishing your goals and delivering your best to make an impact. You engage with your heart and mind . You care about people and you understand different perspectives. You listen and learn from the experience of others. Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. You're fluent in French and English to support business operations outside of Quebec, Canada.   What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Mont-1155 Rene Levesque O Employment Type Regular Weekly Hours 37.5 Skills Accountability, Customer Engagement, Customer Experience (CX), Problem Solving

Other Ai Matches

Senior Branch Administrator (contract) Applicants are expected to have a solid experience in handling Job related tasks
Financial Service Representative (Hybrid) - Outbound calls – Bilingual Applicants are expected to have a solid experience in handling Job related tasks
Client Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Associate, Global Investment Banking Applicants are expected to have a solid experience in handling Global Investment Banking related tasks
Associate, Commercial Banking Applicants are expected to have a solid experience in handling Commercial Banking related tasks
Creditor Insurance, Mortgage Servicing Specialist - Bilingual Applicants are expected to have a solid experience in handling Mortgage Servicing Specialist - Bilingual related tasks
CIBC - Administrative Assistant - Wood Gundy - Montreal -Bilingual Applicants are expected to have a solid experience in handling Job related tasks
Associate/Senior Associate, Mid-Market Investment Banking Applicants are expected to have a solid experience in handling Mid-Market Investment Banking related tasks
Mobile Mortgage Advisor Applicants are expected to have a solid experience in handling Job related tasks
Mobile Mortgage Advisor (North Bay south to Orillia; north to New Liskeard, ON) Applicants are expected to have a solid experience in handling ON) related tasks
IT Project Manager Applicants are expected to have a solid experience in handling Job related tasks
Global Transaction Banking, Analyst, Corporate Cash Management – Bilingual Applicants are expected to have a solid experience in handling Analyst, Corporate Cash Management – Bilingual related tasks
US Regulatory Reporting Quality Assurance Manager Applicants are expected to have a solid experience in handling Job related tasks
Mobile Mortgage Advisor (Simcoe County, ON) - Mandarin/Cantonese speaking Applicants are expected to have a solid experience in handling ON) - Mandarin/Cantonese speaking related tasks
Commercial Banking Market Lead (Middle Market) Applicants are expected to have a solid experience in handling Job related tasks
Financial Service Associate Applicants are expected to have a solid experience in handling Job related tasks
Associate – Equity and Rates Structured Product Distribution – Bilingual Applicants are expected to have a solid experience in handling Job related tasks
Personal Banker Applicants are expected to have a solid experience in handling Job related tasks
Senior Consultant, PEGA Solution Applicants are expected to have a solid experience in handling PEGA Solution related tasks
Financial Services Representative Applicants are expected to have a solid experience in handling Job related tasks
Sr. Application Support Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Consultant, Credit Provision (ECL) System and Production Applicants are expected to have a solid experience in handling Credit Provision (ECL) System and Production related tasks
Senior Production Support Engineer Applicants are expected to have a solid experience in handling Job related tasks