Team Leader position at The Salvation Army.| Australia

The Salvation Army Team Leader

Experience: General

Pattern: full-time

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Surry Hills, N..........Australia

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About us Oasis Youth Services works alongside young people to address the challenges contributing to their experiences of crisis and homelessness, supporting them to build life and living skills, improve health and wellbeing, strengthen social inclusion, pursue education and employment pathways, and move toward long‑term sustainable housing. As part of The Salvation Army’s integrated Youth Services network, Oasis connects young people across Australia with a broad range of programs designed to expand opportunities, build support networks, and enhance community participation. These services span housing and homelessness support, driver training, education and employment programs, alcohol and other drug support, social and community activities, specialist therapeutic interventions, and youth justice initiatives. About the role The Team Leader oversees a team of Case Managers and Youth Workers supporting young people in transitional accommodation, ensuring high‑quality service delivery across the Oasis Transitional Accommodation Service (OTAS). The role includes managing the Oasis ‘drop‑in’ service, holding a small caseload of young people experiencing or at risk of homelessness, and supporting those not accommodated within Oasis Youth Service. Working closely with the management team, the Team Leader ensures all practice aligns with Psychologically Informed Environment (PIE) principles and Trauma‑Informed Frameworks across Oasis Youth Services. Based in Darlinghurst and occasional work from Oasis Youth Service in Surry Hills this is a permanent full-time position , Monday – Friday 38 hours per week between 8.30am – 4.36pm, occasional evenings and weekends. Salary and conditions of employment are in accordance with SCHADS 6. How you will make an impact Ensure service delivery aligns with TSA’s Journey to Independence Model of Care and oversee implementation of the TSA Case Management Framework across key life domains. Lead and supervise Case Managers and Youth Workers, providing guidance on complex issues, monitoring performance against KPIs, addressing concerns, and supporting continuous learning through supervision, team meetings, and reflective practice. Manage the OTAS ‘drop‑in’ service, including rostering, staffing, and participation in the on‑call roster. Hold a small caseload of young people experiencing or at risk of homelessness, ensuring all residents have current risk and safety documentation and that intake and induction processes follow TSA policies. Maintain strong relationships with internal and external accommodation providers and act as the key liaison for Rent Choice Youth (RCY), including attending panel meetings. Build and sustain positive stakeholder and community partnerships, and promote youth participation through regular resident engagement. Collaborate with Oasis Crisis Refuge, Therapeutic, and Outreach programs to ensure consistent, integrated service delivery. Oversee payroll/Kronos tasks, communication systems, recruitment processes, and induction of new staff. Collect, analyse, and use program data to evaluate outcomes, implement improvements, and contribute to sector reform while reporting on compliance and program progress. Ensure the OTAS environment reflects Psychologically Informed Environment (PIE) principles, applying trauma‑informed and developmental theories to practice, and leading the team in embedding PIE across the residential setting. Oversee site maintenance, WHS requirements, resource administration, and support budget compliance with the Program Manager. Review feedback and practice data to drive continuous improvement and ensure alignment with TSA’s Journey to Independence Model of Care. What you will bring Experience and competency in delivering case management practice within the homeless service system. Strong understanding of refuge/residential service provision Excellent organization and administrative skills with capacity to balance workload and determine priorities while also addressing the needs of a crisis accommodation environment. Demonstrated experience in the management and leadership of staff. Understanding of Psychological Informed Environment (PIE) and trauma informed frameworks. Strong verbal and communication skills Computer skills — Microsoft Office. Degree qualification in social work, social sciences or related field is required. Working with Children Check National Police Check Current NSW Driver’s License What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Health, fitness and financial discounts / benefits Paid parental leave - 12 weeks Up to 8 weeks leave per year through our purchase leave scheme  Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution  How to Apply If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.  We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

Team Leader job opportunity at The Salvation Army.

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