Doorways FAS Intake Worker job opportunity at The Salvation Army.

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The Salvation Army Doorways FAS Intake Worker
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Pattern: full-time
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degreeDiploma
loacation Dandenong, VIC, Australia, Australia
loacation Dandenong, VIC..........Australia

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.   Why this role matters      The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.   About the role     As a Doorways FAS Intake Worker, this is your opportunity to triage community members, on the basis of client need and the site’s available resources, to an appointment with the ER Assessor and / or to alternate assistance such as a food parcel, casework or referral to another internal or external service.   Reporting to the Doorways Site Coordinator, this is a permanent full-time role, located in Dandenong, VIC.   How you will make an impact      Work collaboratively with the Doorways team, including the Coordinator, Case Worker, Emergency Relief Assessor, Receptionist, and Volunteers, to provide prompt, empathic, trauma-informed, and culturally safe responses to client needs in line with The Salvation Army’s No Wrong Door Policy, Mission, Vision & Values, and organisational policies.   Provide a welcoming first point of contact for community members via phone, email, and walk-in, assess immediate needs,   assist   Dari and   Farsi   speaking clients to communicate their needs, and refer appropriately to on-site supports or alternative services when   assistance   cannot be provided.   Create and   maintain   a safe and supportive environment by responding appropriately to challenging behaviours Accurately manage administrative and compliance requirements Communicate effectively with internal stakeholders, including   timely   case notes, referrals, and relationship building with Corps Officers and key staff, while contributing cultural insights and   participating   in ongoing professional development to enhance service delivery.     What you will bring     A Diploma (preferred)   or Certificate IV (minimum )   qualification in   Community   Demonstrated e xperience working in the community services sector  Experience working with people from culturally and linguistically diverse backgrounds   Understanding of Trauma Informed Care Framework is necessary   Fluent in English as well as Dari and Farsi preferred, due to the communities we support. A current VIC employee Working with Children’s Check   What we offer     The Salvos offer eligible employee's a well-balanced  package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.    Generous Paid Parental leave for primary (12 weeks) & secondary carers,  Purchased  Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.    Access to EAP and health & wellness initiatives incl Fitness Passport  Ongoing training and development opportunities that enhance on the job skills and  proficiency .    Rewarding and fulfilling purpose driven careers   that have positive and sustainable / social impacts.    Conditions    Compensation is  in accordance with   Social, Community, Home Care and Disability Services Award  Level   3. How to apply    If  you’re  passionate about making a difference and ready to join a team dedicated to creating positive change, please  submit  your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.   Applications will close   as soon as a suitable candidate is secured.       The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

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