System Engineer position at Capgemini SE.| Singapore

Capgemini SE System Engineer

Experience: Professional

Pattern: Fixed Term Contract

Country:

Copy Link Report

OND

Singapore....Singapore

About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. This will be a 1 year renewable contract role.ResponsibilitiesOperational SupportProvide level 2 support operations for mission-critical system and infrastructureProvide troubleshooting and diagnostics for incidents escalated from level 1Ensure adherence to SLA, system availabilityPerform OS patching for Windows Servers and Red Hat Enterprise Linux manually or by RHEL Satellite or Microsoft WSUSAdminister Microsoft Hyper-V and Azure Stack, including Virtual Machine provisioning, performance tuning and resource optimizationProvide network configuration & support for Cisco switches, wireless LAN controllers Application SupportInvestigate and resolve application incidents escalated from Level 1; perform root cause analysis and workarounds where possibleMonitor application logs, integration points such as REST API, message queues, file-based transferPerform application health checks to proactively identify issues and ensure uptimeLiaise with Level 3 to resolve complex application issues and escalate bugs or enhancement requestsSupport and maintain job schedulers, interface configurations and integration pointsMaintain and support application configurations, environment-specific settings and integration parametersDocument known issues, resolution procedure, rollback in the knowledge base Incident & Problem ManagementResolve P1/P2 issues within SLAPerform resolution and communicationsPerform root cause analysis and recommend permanent fixesEscalate unresolved issues that required software coding to Level 3 or engineering teamsEnsure proper closure of incident and problem Change ManagementPerform operational impact assessmentPresent change in Change Advisory BoardPre-Change Preparation such as review Change Request and Release PlanDocumentation update in the knowledge basePost change review and feedback Patch ManagementPerform patch management readinessStakeholder coordination and team coordinationSystem Readiness and Post-Patch ValidationDocumentation update and knowledge transferCompliance and audit readiness Documentation and ComplianceOperational documentation. SOPs, Incident response checklist, RCA, PIR, monitoring and alert guidebookConfiguration & Infrastructure Documentation. System configuration baseline, application dependency maps, environment inventories such as hosts, services, accountsKnowledge Base Articles for level 2 enablement and faster resolution e.g. Known Errors and Fixes, Frequent How-To Guides, Script Repositories, Lessons LearnedMaintain application documentationKnowledge Management Configuration ManagementPerform validation and accuracy of configurationsMaintain readiness of operational documentationPerform audit to confirm compliance of configurationsCMDB asset verificationChange-linked configuration trackingEnsure environment consistency between DEV – IVVQ – ISO-PROD – UAT and PROD Testing and VerificationEnsure operational readiness testing before production deployment rolloutEnsure post-change verification coordinationPerform regression and sanity test following patching or upgrades, in UAT and PRODParticipation in user acceptance testing Knowledge ManagementDocumentation of resolutionKnowledge Base ContributionValidation of knowledgeSubject Matter Expertise Sharing Root Cause AnalysisGather logs, system metrics at the time of failureReproduction of issues in a controlled environment to understand the conditions under which it occursDetermine the scope and severity in terms of the systems affected, downtime duration and business impactNarrow down the possible sources of causing the failureUse of diagnostic tools such to analyse the application behaviourCorrelation of events to sequence the chain of events leading up to the failure and identify the dependencies Work ScheduleRequire rotational on-call duty supportAvailable for graveyard hours change request deployment as scheduledExperienceBachelor Degree in Information Technology, Computer Science, Engineering, or a closely related disciplineAt least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sectorAt least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineersProven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysisPreferably certification in Red Hat Enterprise Linux or KubernetesKnowledge/ SkillsOperating Systems. RHEL (90%) and Windows Server (10%)Networking FundamentalsMiddleware & Infrastructure (Web Server – Nginx, App Servers – Kubernetes with containers (Docker + Spring Boot)Message Queues (IBM MQ, Kafka)Java, C#, MQTT, GolangDatabase (SQL Server, PostgreSQL)ITIL/ITSM Process KnowledgeSecurity AwarenessDR and HA conceptsStrong Technical SkillsLeadership & CoordinationCommunication & CollaborationOperational GovernanceLet's talk about what's in it for you! Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from. As 'Architects of Positive Futures', Capgemini actively supports the community in 3 ways: Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change. Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days. Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious 'A list' for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020. Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories. Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

System Engineer job opportunity at Capgemini SE.

Saved Jobs

No Job Saved

Other Ai Matches