Collections Senior Associate job opportunity at Capgemini SE.

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Capgemini SE Collections Senior Associate
Experience: Professional
Pattern: Permanent
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Hiring inbound within Manila

Job DescriptionThe Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach. Mentioned below are key duties: Contact customers via phone, email, or letters to collect outstanding debts.Negotiate repayment plans and settlements in accordance with company policies.Maintain accurate records of all communications and payment arrangements.Follow up on broken promises to pay and escalate unresolved cases.Maintain compliance with debt collection laws and company procedures.Meet or exceed daily and monthly collection targets.Qualifications and Skillsat least 3 years of experience in Collections in a Shared Service or BPO industrymust be a College graduateGood communication with and customer centricityEffective negotiation skills to drive collectionsEffective negotiation skills to drive collectionsAmenable to reporting onsite in McKinley West, TaguigOpen to work following Australian shift

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