Servicenow Orchestration Lead job opportunity at Capgemini SE.

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Capgemini SE Servicenow Orchestration Lead
Experience: Professional
Pattern: Permanent
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degreeMaster's (M.A.)
Hiring inbound within Dublin

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, we’ll provide everything you need to do your best work and become the best you can be.​  YOUR ROLEWe are seeking an experienced ServiceNow Orchestration Lead to design, establish, and operate the ServiceNow Center of Excellence and Innovation (COEI). This strategic leadership role will define governance, drive innovation, and ensure alignment with global best practices to accelerate value delivery across the enterprise.Key responsibilities of the role:Define the vision and roadmap for the COEI, aligning business objectives with platform strategy.Lead enterprise-scale ServiceNow implementations, including mission-critical projects and high-impact initiatives under tight timelines.Oversee roadmap execution, monitor progress against milestones, and drive measurable outcomes through KPIs such as automation rates and user satisfaction.Manage crisis situations and escalations, ensuring rapid resolution and business continuity.Engage stakeholders at all levels, from developers to executives, fostering collaboration and alignment.Mentor and manage multidisciplinary teams, promoting growth, collaboration, and a culture of innovation.Drive continuous improvement, identifying opportunities for automation, integration, and enhanced user experience.Leverage deep understanding of business processes to design scalable, automated workflows that deliver tangible business value.Apply ServiceNow AI capabilities to optimize processes and enhance user experience.YOUR PROFILEProven experience in leading enterprise-level ServiceNow programs and COE initiatives.Strong background in consulting, digital transformation, and strategic planning.Expertise in critical project delivery, risk management, and crisis resolution.Advanced knowledge of ServiceNow AI products and their application in automation and predictive analytics.Deep understanding of business processes and process automation strategies.Demonstrated people leadership and talent development experience, with strong coaching and mentoring skills.Skilled in communication, negotiation, and executive presence to influence decision-making at all levels. ServiceNow Certified: System Administrator (CSA), Implementation Specialist (CIS), Application Developer (CAD), Technical Architect (CTA) or Certified Master Architect (CMA)Knowledge of ServiceNow AI and Automation Frameworks.WHAT YOU'LL LOVE ABOUT WORKING HERE?Craft your own career path through continuous learning and personal growthOur commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practisesBe a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti’s capabilities across different domains Sogeti Ireland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people. If you’re looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.​ 

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