Business Advisor with Finnish job opportunity at Capgemini SE.

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Capgemini SE Business Advisor with Finnish
Experience: Professional
Pattern: Permanent
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Hiring inbound within Kraków

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR TASKSManage and resolve customer inquiries via phone and other channels of communicationTroubleshoot issues and provide accurate, timely solutionsBuild and maintain strong relationships with customersCollaborate with internal teams to ensure efficient case resolutionIdentify recurring issues and contribute to process improvements and knowledge base updatesMeeting quality, productivity, and timeline targets while ensuring accuracy in completed tasksAdhering to established policies, procedures, and compliance requirements to achieve a satisfactory audit ratingYOUR PROFILEStrong communication & customer service skillsFinish on C1 levelAround 2 years of international contact centre experienceAble to handle team queries, answer escalations from client and maintain documentationGood technical knowledge and troubleshooting skills, well versed with Excel and other MS Office toolsWHAT YOU’LL LOVE ABOUT WORKING HEREPractical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.Award-Winning Stability & Culture: Become part of an organization celebrated as 'Top Employer Poland 2024' - in the audit our stable and supportive work environment scored 100%!Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.GET TO KNOW USCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. ABOUT CAPGEMINICapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.  Apply now!

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