Senior Cisco Voice Engineer job opportunity at Capgemini SE.

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Capgemini SE Senior Cisco Voice Engineer
Experience: Professional
Pattern: Permanent
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Hiring inbound within Manila

Role RequirementsRequired Technical SkillsCisco Collaboration Suite: CUCM, Unity, UCCX, CERCisco IOS Voice Gateway configuration (SIP/MGCP/H.323)PSTN Technologies: POTS, ISDN, PRI, SIP TrunksProtocols: SIP, SCCP, MGCP, H.323, RTPSession Border Controllers (SBCs)Microsoft Teams Voice & Direct RoutingVTC Room Technologies: Cisco Webex Room Kits, MS Teams Rooms, Zoom Rooms, Poly/Logitech devicesVideo Platform Admin Tools: Webex Control Hub, Teams Admin Center, Zoom DashboardBasic Networking: TCP/IP, QoS, DNS, DHCP, VLANsReporting Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Project, Visio Preferred QualificationsCCIE Collaboration (strongly preferred)CCNA Collaboration or CCNA Routing & SwitchingMicrosoft Teams Voice or AVIXA CTS certificationExperience with SS7 signaling and protocol stacksFamiliarity with video monitoring tools like Vyopta, IR Collaborate, or Appspace Key ResponsibilitiesKey ResponsibilitiesVoice & Collaboration (Core)Design, configure, and maintain Cisco Unified Communications solutions, including: CUCM, CUC, CER, UCCX, Voice Gateways (MGCP/SIP/H.323), Cisco IOS voice configurations.Manage and troubleshoot PSTN access including: POTS, E1, T1, ISDN, PRI, SIP trunks.Configure and maintain Session Border Controllers (SBCs).Integrate and support Microsoft Teams Voice including Direct Routing and SBC connectivity.Collaborate with ISPs and telecom vendors for deployment, upgrades, and troubleshooting.VTC (Video Teleconferencing) & TelepresenceDeploy, support, and optimize Video Conferencing Rooms (VTC) and Telepresence systems.Configure and troubleshoot video collaboration platforms, including: Microsoft Teams Rooms (MTR), Cisco Webex / Webex Calling, Zoom Rooms, Google Meet Hardware.Oversee interoperability and integration between platforms.Ensure video solutions are scalable, secure, and high-performance.Manage monitoring and alerting tools for VTC rooms (hardware status, call quality, usage reports). General DutiesParticipate in project planning and implementation for unified communications.Troubleshoot escalated incidents across voice and video systems.Maintain detailed documentation (call flows, architecture diagrams, SOPs).Provide Tier 3 support and mentor junior engineers.Participate in a rotational on-call support schedule.

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