Delivery Lead / SME job opportunity at Capgemini SE.

Home Jobs In Same As Address Tag: Job Delivery Lead / SME position at Capgemini SE


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Capgemini SE Delivery Lead / SME
Experience: Professional
Pattern: Permanent
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Hiring inbound within Melbourne

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your RoleAs a Digital Experience Monitoring (DEM) Tool SME within the Experience Management Office, you will play a key role in shaping and elevating the digital experiences of our employees. You’ll be responsible for the expert management, configuration, and optimization of DEM platforms such as SysTrack and Nexthink. By analysing rich performance and experience data, you will help identify issues, uncover improvement opportunities, and drive initiatives that enhance productivity and employee satisfaction across the organisation.Own the configuration, performance, and overall health of DEM tools to ensure accurate and meaningful insight generation.Monitor digital experience data to identify trends, performance gaps, and user‑impacting issues.Translate technical findings into clear, actionable insights to improve the digital work environment.Support the evolution of the DEM platform ecosystem by contributing to enhancements, best practices, and new capability development.Your ExperienceTechnical SkillsStrong hands‑on experience with key modules (e.g., SysTrack DEX Pack, Campaigns, extensions; Nexthink Experience Central, Engagement, Remote Actions).PowerShell Automation - advanced scripting and workflow automation.Windows Administration including Windows Server and desktop management.Solid SQL experience for data querying and analysis.Ability to design and architect effective technical solutions. Analytic SkillsPerformance data analysis to identify trends and issuesIntegrating DEM tool data with other systems.yCreating clear reports and dashboards. Interpersonal and Strategic SkillsEffective collaboration across IT teams.Strong communication of insights and technical concepts.Identifying and leading automation opportunities.Willingness to learn and adapt to new technologiesStrong troubleshooting and issue-resolution skills Please note: Applications will be reviewed from Monday 12th January 2026 onwardsCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com

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