IT Support Agent with Finnish job opportunity at Capgemini SE.

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Capgemini SE IT Support Agent with Finnish
Experience: Students/Graduates​
Pattern: Permanent
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Hiring inbound within Katowice, Kraków

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.YOUR TASKSImagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.You will troubleshoot over phone, chat or e-mail. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.YOUR PROFILE Very good knowledge of Finnish and EnglishWillingness to take first steps in ITCan-do-it and problem-solving attitudeThe ability to talk to anyone and cooperate with a team Nice to have:Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind Frequently used technologies:Windows Operating System We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.   YOUR DEVELOPMENT PATHDiscover IT! You will start your career from the onboarding plan, where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world, as there is a variety of roles that you can choose for your career with us. You can become:Incident Manager – if you can think and make decisions quicklyChange Manager – if you are well-organized and know ITILProject Manager – if you want to have mastering and developing projectsService Integration and Management Consultant – if you like working with clients and adjusting projects to their needsJunior IT Technician – if you want to work directly with IT infrastructureWHAT YOU’LL LOVE ABOUT WORKING HEREPractical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.GET TO KNOW USCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.ABOUT CAPGEMINICapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.  Apply now!

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