ServiceNow Business Analyst job opportunity at Capgemini SE.

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Capgemini SE ServiceNow Business Analyst
Experience: Professional
Pattern: Permanent
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Hiring inbound within Pune

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your RoleRequirement specification for enhancement requests for existing ITSM tools and processesDirect interaction with customers – as well as on and off-shore development teamsFunctional specification of “target state” processesWork closely with the development teams throughout all phasesWork closely with BA’s in other ITSM streamsTake an active role in customer and stakeholder engagement sessionsYour ProfileShould have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platformExposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service CatalogueExperienced in business and operational architecture design with a solid understanding of implications on adjacent business areasIn-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported What you'll love about working hereYou can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com

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