Server Virtualization and hardware support Engineer job opportunity at Capgemini SE.

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Capgemini SE Server Virtualization and hardware support Engineer
Experience: Professional
Pattern: Permanent
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Hiring inbound within Bogota

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.Job DescriptionAs a Server virtualization engineer, you will be responsible for Troubleshooting, achieve all the defined KIPs, create effective customer engagement Deep look into the topics. i.e., UCS (in Deep knowledge of hardware Server components)In this role you will play a key role in:Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN regions)Achieve all the defined KPIs & SLAsEffective engagement with customer (written & verbal) & ensure Customer SatisfactionProactive involvement of Technical Leads / Management in resolving critical issuesWriting Tech documents covering best practices & Tshoot approaches for a product/issueMentoring of New HiresCooperate with stakeholders to drive issues into resolutionInstallation, Configuration, Maintenance, and Troubleshoot blades and rack servers.Your profileEnglish level B2 Prior troubleshooting experienceKnowledge of common LAN, WAN, and Datacenter architecturesPrior experience in hardware technical supportWhat you'll love about working hereEmpowering environment: Autonomy and Goal setting are among the top scores with 8,4+ ratings in our monthly employee feedback Pulse.Continuous feedback: We take human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.Free access to learning platforms: Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.Modality and schedule Hybrid in Bogota, Monday to Saturday with 5 days working. Around 1 - 2 saturdays max in a month and a compensation off would be given  #LI-Hybrid#LI-NO1Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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