Collection Process Lead job opportunity at Capgemini SE.

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Capgemini SE Collection Process Lead
Experience: Professional
Pattern: Permanent
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degreeAssociate
Hiring inbound within Manila

Job DescriptionBusiness Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Collection Senior AssociateThe Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.Key Responsibilities:Contact customers via phone, email, or letters to collect outstanding debts.Negotiate repayment plans and settlements in accordance with company policies.Maintain accurate records of all communications and payment arrangements.Follow up on broken promises to pay and escalate unresolved cases.Maintain compliance with debt collection laws and company procedures.Meet or exceed daily and monthly collection targetsSkills and Qualifications: Excellent English communication skills with customer centricityMust have the ability to negotiate to drive collections efficientlyTeam player with a positive attitude2-3 years Collections experience, preferably in banking/cards LOBCollege graduate Work Set-up: Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay officesWilling to work Australian business hours 

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