Strategy & Transformation Consultant job opportunity at Capgemini SE.



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Capgemini SE Strategy & Transformation Consultant
Experience: Professional
Pattern: Permanent
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Hiring inbound within Guatemala City

Job Description Cash Applications Team LeadRole Overview:As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client. You will also manage the small teams and ensure the delivery of high quality service to your client.As a Team Lead you will be expected to:Have deep knowledge of the process, policies and desk top procedures within their engagement                                                                Be aware of the client specific adjustments and deviations from the generic GPM process design                                                                Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposes To enhance and re-design processes to ensure improvement within client contextDrive Value back to client utilizing their process expertise       Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertiseUnderstand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech and actively seeks new opportunities for the application of CG Platform BluePrint componentsHave excellent command of the functionalities of the technology used for the delivery of services in different client contextsApply complex analytical models and problem-solving techniques and methodologies to the specific contextBe aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the clientUnderstand the cost drivers of the services and supports effective usage of them in the service deliveryUnderstand KPI measures and their impact on profitability. Proposes improvements to optimize and increase efficiency and effectiveness within the deliveryIdentifies and escalates out-of-scope requestsPropose improvements to optimize and increase efficiency and effectiveness within the deliveryProvide encouragement, feedback and coaching to team members to improve their performanceSet objectives to develop individuals in line with assignment, service line targets and personal development needsDelegate to others as required to achieve business goalsGeneral Responsibilities / Accountabilities:Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point. Initiates process optimization and standardization activities. Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.  Handle complex client specific queries, issues or escalations within the client context Ensures correct and timely cash is applied accurately and timely Ensures clearing and reconciliations is performed in a correct and timely manner Ensure cash collection targets are met Escalates potential and significant cash forecast deviations to the Client.Job Description - Grade SpecificHe/she continues to focus on learning tools, ways of working within a specific industry or expertise. He/she works in different roles on different projects across domains to build it skills in a given domain of expertise or industry.

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