Call Handling Analysts - HR Services job opportunity at General Motors.

Home Jobs In Philippines Tag: Job Call Handling Analysts - HR Services position at General Motors


bot
General Motors Call Handling Analysts - HR Services
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Taguig City, National Capital Region (Manila), Philippines, Philippines
loacation Taguig City, N..........Philippines

Job Description Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement : This role is categorized as hybrid on NIGHT SHIFT . This means the successful candidate is expected to report to the GM Philippines office three times per week or as dictated by business needs. The Role The Call Handling Analyst for HR Services is responsible for managing and resolving People Services cases received via calls and emails from various business units. This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries while maintaining high service quality and compliance with established policies and procedures. What You'll Do Process HR cases received via calls or emails, prioritizing based on urgency and impact. Monitor personal queues and aging cases to ensure timely resolution. Follow established processes for case documentation, issue resolution, and escalation. Serve as the single point of contact for HR Representatives, Employees, and People Leaders. Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed. Suggest process improvements to enhance operational efficiency and service excellence. Maintain and update job aids and standard operating procedures (SOPs). Participate in project teams and contribute to system testing and performance improvement initiatives. Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements. Maintain confidentiality of employee information and perform tasks based on approved guidelines. Conduct peer checks and post-audit reviews of escalated issues. Ensure timely resolution of client issues and escalate as necessary. Your Skills & Abilities (Required Qualifications) Bachelor’s degree in human resources, Business Administration, or related field Experience in HR shared services or call handling environment is an advantage Strong communication and interpersonal skills Willing to receive phone inquiries for a majority of the work hours Ability to manage multiple priorities in a fast-paced environment Proficiency in case management tools and HR systems High attention to detail and commitment to confidentiality Willingness to take calls Willingness to work on night shift What Will Give You A Competitive Edge (Preferred Qualifications) Post-graduate degree Experience in a contact center or shared service environment Familiarity with HR compliance standards and service delivery metrics 



 About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us   We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire . Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Other Ai Matches

Staff Systems Engineer, Autonomy Applicants are expected to have a solid experience in handling Autonomy related tasks
Sr Embedded Software Developer Applicants are expected to have a solid experience in handling Job related tasks
2026 Summer Intern – AI/ML Engineer, Cloud and Developer Infrastructure (Bachelor's) Applicants are expected to have a solid experience in handling Cloud and Developer Infrastructure (Bachelor's) related tasks
Manufacturing Group Leader - Production - Orion Applicants are expected to have a solid experience in handling Job related tasks
SSM Global Ops CoE – Remote Field Force Senior Consultant Applicants are expected to have a solid experience in handling Job related tasks
GM Defense IT - Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
AI Embedded Neural Network Algorithm Engineer Applicants are expected to have a solid experience in handling Job related tasks
Staff Systems Software Engineer, Infrastructure Platform Applicants are expected to have a solid experience in handling Infrastructure Platform related tasks
Senior Full Stack Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Motion Systems Group Manager Applicants are expected to have a solid experience in handling Job related tasks
Manufacturing Group Leader - Production - Saginaw Applicants are expected to have a solid experience in handling Job related tasks
Technical Fellow–Artificial Intelligence (Computer Vision/LLMs/VLMs) Applicants are expected to have a solid experience in handling Job related tasks
2026 Co-Op - Manufacturing Industrial Engineer Applicants are expected to have a solid experience in handling Job related tasks
Software Engineering Tech Lead Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer - Vehicle Service Engineering Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Estagiário - Relações Governamentais e Comunicação - Para atuar em Brasília Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
CyberSecurity Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer - Java Applicants are expected to have a solid experience in handling Job related tasks
Senior Signal Integrity and EMC Engineer Applicants are expected to have a solid experience in handling Job related tasks
2026 Summer Intern – AI/ML Intern – Model Scaling Foundations (PhD) Applicants are expected to have a solid experience in handling Job related tasks
2026 Summer Intern – Software Engineer, Autonomous Robot (PhD) Applicants are expected to have a solid experience in handling Autonomous Robot (PhD) related tasks
District Manager Parts & Service Applicants are expected to have a solid experience in handling Job related tasks
Pattern Maker Journeyperson - SMCO Applicants are expected to have a solid experience in handling Job related tasks