Customer Service Associate II job opportunity at Texas A&M University System.

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Texas A&M University System Customer Service Associate II
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Pattern: full-time
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loacation College Station, TX, United States Of America
loacation College Statio..........United States Of America

Job Title Customer Service Associate II Agency Texas A&M Agrilife Extension Service Department Soil & Crop Sciences Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Works under general supervision, supervises daily service area activities and provides customer support to a service area. The Customer Service Associate II, under general supervision, provides support for the laboratory data assembly, development of customer statements and assisting clientele with routine questions. This position involves a blend of office (75+%) and laboratory work and will include extensive training and attention to documented service laboratory's standard operating procedures and agency policies. Responsibilities: - Primary responsibility will include compiling customer information and laboratory analysis data into the various databases and developing client invoices/statements and reports.  - Provide first person contact with visiting clients and offer limited client phone support.  -Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory’s NIR spectrophotometers for non-destructive forage/plant tissue analyses. -Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation. -Greets customers and responds to difficult customer inquiries and complaints. -Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures. -Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service. -Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments. -Other duties as required. Required Education and Experience: -High school diploma or equivalent combination of education and experience. -Three years of related experience. Required Knowledge, Skills and Abilities: -Knowledge of word processing, spreadsheet, and database applications. -Strong verbal and written communication skills. -Strong customer service skills and detail-oriented. -Ability to type accurately and use Word, and Excel documents. -Ability to multitask and work cooperatively with others. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

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