Customer Operations Specialist job opportunity at Agilent Technologies.

Home Jobs In Singapore Tag: Job Customer Operations Specialist position at Agilent Technologies


bot
Agilent Technologies Customer Operations Specialist
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeMaster's (M.A.)
loacation Singapore-Yishun, Singapore
loacation Singapore-Yish..........Singapore

Job Description Be the lynchpin in the team that propels Agilent forward. In our organization, where altitude is combined with critical thinking and tenacity, you will overcome headwinds with laser-focused determination. Hone your skills in Account Management, Customer Relationship Management and Project Management. Poise yourself for the next level of your career. Be the Go-To person that delivers Trusted Answers in a dynamic and forward-looking organization. You will make a difference in the lives of millions of people through your work at Agilent. Primary Responsibilities: - Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails. Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical Coordinate and responsible for end-to-end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders. Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent’s policies, processes and legal requirements. Ensure close follow-up of outstanding orders and issue with proactive communication to customers. Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly. Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary Provide support in business projects related to process improvement, customer experience, etc. Performing on miscellaneous duties and projects as assigned. Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed. Key Deliverables: - Effective customer account management and deliver an exceptional customer experience. To understand and resolve customers’ concerns by applying appropriate skills and meet customers requirement in effective way. Timely response to internal and external customers’ enquiries and emails. Accurate and timely processing of orders within turnaround time. Ensure every order is always compliant to Agilent’s policies and processes. Prompt follow-up on order management to ensure revenue recognition. Keeping customers informed about order status. Maintaining post order entry responsibilities using control related reporting to ensure compliance. Consistent contribution to achieve department key performance indicators. Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers. Qualifications Bachelors or Master or University Degree, or a combination of educations and equivalent experience in customer service operations. Excellent communication skills, both written and verbal in English and Korean to handle Korea Consumables order. Proficiency in MS Office – Word, Excel, PowerPoint. Knowledge in SAP or similar ERP system is preferred but not mandatory. The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks. Equipped with business acumen preferred, with customer centric mindset. Goal oriented and self-driven who can focus and motivate others to meet business objectives. Ability to handle multiple projects and still maintain daily responsibilities. Excellent phone skills with capability to handle high call volumes. Good team player who can cooperate cohesively within the team and with cross functional teams. Fast and meticulous attention to details worker who can handle orders accurately and efficiently. Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively. Comfortable with technology and IT tools, with keen eye to digitalize work processes. Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership. Ability to work extended shift on/when necessary, especially on the last few business days of the month. Depending on the country that the role supports, working hours will align with the respective time zone. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service

Other Ai Matches

remote-jobserver Remote
Service Sales Account Manager (Bourgogne-Franche-Comté Region) Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Field Service Engineer- GCMS Applicants are expected to have a solid experience in handling Job related tasks
Product Safety Compliance Engineer Applicants are expected to have a solid experience in handling Job related tasks
Process Validation Engineer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Field Service Engineer West Japan LC/GC Applicants are expected to have a solid experience in handling Job related tasks
服务产品销售工程师 Applicants are expected to have a solid experience in handling Job related tasks
Remote Engineer (Service Contact Center) Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Pre-Sales Application Specialist, Pathology Division Applicants are expected to have a solid experience in handling Pathology Division related tasks
R&D Operations Lead  Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Sales Manager - Mass Spectrometry Applicants are expected to have a solid experience in handling Job related tasks
Process Development Scientist Applicants are expected to have a solid experience in handling Job related tasks
Electronic/Mechatronic/Automation Engineer, Advanced Staining Instrumentation, System Development Applicants are expected to have a solid experience in handling Advanced Staining Instrumentation, System Development related tasks
remote-jobserver Remote
フィールドサービスエンジニア（GC, GC/MS) *東日本担当 Applicants are expected to have a solid experience in handling GC/MS) *東日本担当 related tasks
CIM - Customer Service Admin Specialist Applicants are expected to have a solid experience in handling Job related tasks
IT Technical Lead Customer Applications Applicants are expected to have a solid experience in handling Job related tasks
Automation Test Engineer Applicants are expected to have a solid experience in handling Job related tasks
Electrical Red Seal Maintenance Technician Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Operations, Associate Applicants are expected to have a solid experience in handling Associate related tasks
remote-jobserver Remote
フィールドサービスエンジニア（GC, GC/MS) *東日本担当 Applicants are expected to have a solid experience in handling GC/MS) *東日本担当 related tasks
Marketing Manager Biocolumns & Bioconsumables Applicants are expected to have a solid experience in handling Job related tasks
EMEA Benefits Lead Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Atomic Solutions Field Application Engineer Applicants are expected to have a solid experience in handling Job related tasks