CCA - FA job opportunity at Chanel.

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Chanel CCA - FA
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degreeAssociate
loacation Seoul, South Korea
loacation Seoul....South Korea

Customer Care Associate (CCA) – 패션시계보석사업부 / 뷰티사업부 최상의 전문적인 서비스를 제공하여 고객의 만족도를 높여주는 고객 케어 센터에 새롭게 합류할 열정 넘치는 인재를 찾습니다!  CCA 포지션은 CHANEL을 대표하여 다양한 문의 및 요청사항에 대해 적극적으로 답변하고 폭넓은 정보를 제공하는 데 중대한 역할을 하게 됩니다. CCA 포지션은 브랜드의 명예 대사로서 빈틈없는 고객 경험을 제공하고,  사려 깊고 한결같은 태도로 고객과 진심으로 소통하며 관계를 형성하는 Virtual boutique의 역할을 하게 됩니다. 적극적인 태도로, 고객관점의 수준 높은 서비스를 제공하며, 언제나 고객의 기대보다 더 높은 경험을 선사하고자 노력하는 역할을 수행하게 될 것입니다.  [ 담당 업무] 제품, AS,  교환 등 고객 문의사항 응대 및 컴플레인 처리(유선, 이메일) 우수한 고객 서비스를 보장하기 위해 필요한 보고서 작성 콜센터와 매장 간의 의사소통( 정확한 정보 확인 및 전달) 서비스 품질 향상을 위한 정확한 사례 확인 및 보고 고객 클레임 처리 및 관련 부서와의 커뮤니케이션 [ 근무시간] 화장품사업부 : 주중 오전 9 시 ~ 오후 6시 패션시계보석사업부 : 주중/ 주말 Shift 근무 – 오전 10시~오후 7시 혹은 오전 11시~오후 8시 교대근무 [ 자격 요건] 성실하고 적극적인 CS 마인드 가지신분 고객과의 공감능력에 뛰어난 자질 및 팀플레이어로서 소통에 능한 분 소비자 관련학과 전공자 또는 상담 관련 자격증 소지자 우대 업무상 컴퓨터 활용 가능자 간단한 영어 커뮤니케이션 가능자 ( 비즈니스 영어 가능자 우대)

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