CRM Coordinator (6-month fixed term contract) job opportunity at Chanel.



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Chanel CRM Coordinator (6-month fixed term contract)
Experience: 2-years
Pattern: full-time
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loacation Seoul, South Korea
loacation Seoul....South Korea

  Job Mission :   The CRM Coordinator (Fixed-Term Contract) is responsible for supporting key initiatives related to Marketing and Client Experience – customer data quality, clienteling tool enhancement, and CRM communications. This role will play a vital role in testing, validating , and documenting system improvements, while also collaborating closely with cross-functional teams to ensure accurate customer data, effective rollout of new tools, and continuous improvement of the client experience across all touchpoints.     Key Responsibilities:   Review and support on sign off on customer data project testing scenarios to ensure accuracy and completeness before launch   Identify pain points or system gaps during client data testing, and document issues in the product backlog for resolution   Provide support for change management and training initiatives related to the customer data improvement project.   Conduct testing for clienteling tools and gather enhancement suggestions to improve FA / WFJ facing workflows.   Develop the process and f ollow up on recollection status and report generation   Develop and maintain an enhancement list based on FA / WFJ feedback and user experience pain points.   Support the rollout of C&M Automated Messaging, ensuring proper setup, testing, and business alignment.     Work Experience    Minimum 1~2 years of experiences related to CRM platform or customer data systems (e.g., Salesforce, Salesforce marketing cloud).     Required Competencies:   Strong attention to detail with a problem-solving mindset.   Ability to communicate effectively across cross-functional teams including IT, retail operations, and training.   Familiarity with a gile or backlog management tools.   Experience in the luxury, fashion, or retail industry is a plus.   Contract Period   ASAP – December 2025 (6 months)  

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