High-End Business Professional job opportunity at Chanel.

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Chanel High-End Business Professional
Experience: General
Pattern: full-time
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degreeMBA
loacation Seoul, South Korea
loacation Seoul....South Korea

Job Mission :       As a High-end Ambassador with the ability to transmit the passion and values of the Maison, He or she create s a unique client experience before, during, and after a sale, both inside and outside the boutique.   The Korea n high-end business retail professional ( HEB retail professional) is responsible for conveying and rep resenting the Brand; developing an adapted local recruitment program, in close collaboration with r etail teams (Fashion & Watches Fine Jewelry) and in partnership with the relevant departments. H e or she contributes to the ultimate high-end experience and the development of relationships with high-potential clients through high-end events and coaching of the r etail team. He or she is also able to provide feedback to the b rand at the appropriate level of client intelligence through his/ her experience .   Key Responsibilities:       Maximize the High-end B usiness O pportunity    Perfectly support and organize exclusive high-end presentations and client profiling .    Anal yze KPIs specific to the H i gh-End segment and proactively implement strategies to enhance client engagement and drive sales growth .   Oversee and support high-end To-be- Invoiced( TBIs) generated through local events and trips , identifying solutions to ensure timely and accurate invoicing .    Collect and synthesize insights on competitors, market trends, and client feedback related to Chanel ’ s High-end offerings through boutique interactions.   Ultimate High-End Client experience    S upport and enhance High-end experience and engagement touchpoints with high-end targets on bespoke offerings, presentation, and international and regional event experience to high-end clients .     Arrange schedules for boutique meetings to plan sales strategies for high-end trips and attend these meetings to take the meeting minutes.   Monitor and assist clients from the High Jewelry Discovery Moment( HJDM) through to the local high jewelry events, as our   goal is to invite 50% of clients from the HJDM to the high jewelry local events. If coordination with other departments or boutiques is needed, respond appropriately to each situation.   Contribute to the recruitment and engagement strategy for high-potential clients by leveraging boutique insights and market trends .   Organize HJDM schedule and logistics , ensuring thorough internal and external preparation. Communicate event timelines and boutique-specific slots via email and gather post-event feedback to continuously improve execution.   Leverage high-end business opportunities to foster a collaborative environment that supports the development of fashion clients and strengthens cross-category synergies .   High-end Community Animation     Work to expand and guide the HE community by raising competence in client experience, building relationships, and offering cultural and lifestyle content.   O rganize the annual high-end kick-off meeting by confirming the agenda, booking the venue, and informing all participants in advance. C ollaborate with relevant department if necessary .    Hold a staff engagement session one month before the high jewelry local event to strengthen confidence and improve client profiling skills.   Help boutiques develop strong VIC relationships by guiding client profiling and recommending tailored approaches.   Share regular client feedback on HEB categories with the retail and merchandising management teams.   Role Specifications:     Academic / Professional Qualifications   University graduate     Work Experience   8 + years working experience in C RM / R etail / Learning and development , and either the luxury field or other high-end industry   Experience in luxury retail / client-centric role is preferred.     Previous experience in merchandising of luxury goods and the service-related industry is preferred.   Required Competencies   Ability to be proactive and reactive   Capable of understanding the brand DNA . Personal affinity with brand and products   Strong b usiness analytic s skills with the ability to generate actionable insights and develop strategic plans .   Result-oriented , with constant innovation and work dynamics   Self-motivated and independent  Experience in an international or multicultural, diverse environment would be a plus   Key Interactions / Stakeholders:       Internal   WFJ Division local and regional. S trong collaboration with the SSG Heritage boutique    Close relationships with other divisions / departments / expertise .      External   External institution/ academy/ experts   Agenc ies for training/ experience/ engagement program s  

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