İstinye Park Boutique Operations Manager job opportunity at Chanel.

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Chanel İstinye Park Boutique Operations Manager
Experience: 5-years
Pattern: full-time
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degreeMBA
loacation Istanbul, Turkey
loacation Istanbul....Turkey

BOUTIQUE'S METIERS @CHANEL EUROPE: Service and advice, team spirit and interpersonal skills. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. Always nearby and worldwide, through the many positions offered by the Boutique professions, you are the CHANEL ambassador.   CONTEXT & ENVIRONMENT: At the heart of CHANEL’s superior client journey, İstinye Park Fashion Boutique Operations Manager ensures that the boutique team is equipped with the data, product and tools to constantly delight clients. Responsible for ensuring the boutique environment, product availability, personnel and processes uphold CHANEL’s leading luxury stance, the İstinye Park Fashion Boutique Operations Manager drives the efficiency of the boutique, overseeing the back-office teams, ensures the day-to-day function of the boutique, while constantly anticipating business evolution. INTERNAL KEY PARTNERS: İstinye Boutique Teams, Türkiye Boutique Teams, Local Fashion Retail Teams, Europe Fashion Retail Teams, Türkiye HQ Teams IN THIS METIER, WE ARE ENERGISED BY: Motivating the back-office teams to create conditions that promote an expectation-exceeding client journey. Conveying the House Strategy to the relevant teams (Stock, Cash, Care & Repair), ensuring objectives are understood and executed effectively Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations Identifying development areas of team members and formulating action plans, including training programs, to enhance skills and performance Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique Supporting and encouraging Chanel Vital Behaviors across the team Ensuring the financial health of the boutique by supporting decision-makers with value-driven analytical expertise Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions Anticipating business evolutions and supporting boutique management in building strategic action plans to address them Enhancing daily operations by optimizing running procedures Supervising the organization and optimization of inventory to ensure product availability Overseeing the organization of stock-taking Supervising cash management within the boutique Building the working schedule in collaboration with the management team for optimal floor coverage and sales support Overseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externally Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff Provisioning the boutique with required supplies Implementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulations Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures Driving future growth for the Boutique by embracing innovation and continual improvements to operational efficiency. Contributing to projects to implement new tools & services in the Boutique in order to continuously improve the client experience and operational efficiency HOW WE CREATE AN IMPACT: We contribute to financial health by ensuring operational excellence to optimize sales growth and inventory management. We contribute to leadership & people strength by empowering the Boutique team to deliver client excellence and by encouraging innovative ways to improve efficiency. We contribute to sustainability by ensuring a positive working environment and adhering to ethics and compliance guidelines.  Position Requirements University degree You have min 5 years of experience within the Fashion industry. You have a passion for management, client experience, operations, and luxury As a people manager, you are engaging and communicative, performance minded and decisive strive for continuous improvement. You combine empathy with a strong focus on achieving results. You are a self-driven, positive, and independent person Excellent communication skills with an ability to engage internal and external stakeholders effectively High level of planning and organization skills as well as analytical skills You are trustworthy with a high degree of integrity and ethics High level of knowledge of Office 365 programs. Native speaking in Turkish Fluent in English, good written and verbal communications skills. French would be an advantage. İstinye Park Fashion Boutique Operations Manager position is based in İstinye Park Fashion Boutique. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. #LI-SS3

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