Retail Excellence Manager, North Asia job opportunity at Chanel.

Home Jobs In Hong Kong S.A.R. Tag: North Asia Retail Excellence Manager, North Asia position at Chanel


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Chanel Retail Excellence Manager, North Asia
Experience: General
Pattern: full-time
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North Asia

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degreeHigh School (S.S.C.E)
loacation Hong Kong S.A.R., Hong Kong S.A.R.
loacation Hong Kong S.A...........Hong Kong S.A.R.

Why T his Mission :     Our Boutique teams are the Front Face of Chanel and the higher the engagement to Chanel as a Brand and Employer, the higher the client engagement. The Retail Excellence Manager will drive the Fashion People at Retail roadmap for North Asia in close collaboration with the Markets and P eople & O rganisation (P&O) team.   It will notably focus on the Boutique Leadership Development and Pipeline while defining the framework for highly engaged and performing team, in alignment with Chanel philosophy.   Impact You Can Create In The Role:     Boutique Leadership   Develop a core program of development for Head of Boutique and Deputy Head of Boutiques    Define key moments of engagement and animation of this community in synergy with Global Retail Summit   Animate the Talent Review at North Asia level   Design and co-lead with HR Business Partners the Talent development and assessment center     Boutique Employee Experience   Map and improve the employee experience for each engagement driver (recruitment, compensation, learning & development , tools .. )   Measure and improve employee engagement following surveys and feedbacks collecting.   Implement initiatives to continuously enhance Chanel Voices results, in collaboration with Global and P&O teams   Provide the right tools, communication and working environment   Boutique Performance   Identify common KPIs: work with Fashion Métiers, and finance retail specifics KPIs (image, people, service) and assure the best way of tracking and continuous improvement action   Owns the Retail People KPIs ecosystem : formulate and analyze the relevant retail metrics (turnover, vacancy.. )   Engage and stimulate local markets to consolidate insights and action plan, in partnership with HR and Learning team       Retail People Excellence C ommunity   Plays a key role in elevating the Fashion Retail people-centric mindset and understanding of the Brand vision and priorities in terms of People@Retail .   Establish a strong RetailxHRxL&D partnership and committee across markets through monthly and quarterly meetings. Optimize communication and qualitative input from markets (survey, best practice sharing,.. )   Overall, builds a strong knowledge and feedback pipeline to frontline teams, and client feedback   Key referral on People@Retail projects and strong partner to stakeholders : corporate Tech and People & Organisation , across markets, and globally.   You are Energised by     Contributing to instilling the brand creative vision and the client relational promise through retail operations   Navigating complexity and supporting consistent transformation and change    Collaborating with passionate teammates     Working with different markets and teams   Foster creativity and initiate programs to test and learn    What You Will Bring     Passion for retail operations , bias for continuous improvement and excellence   Ability to communicate effectively and share vision    Hands-on retail and frontline experience   Project Management Expertise: Experience managing complex, multi-stakeholder projects with competing priorities   Focus on Outcomes: Prioritizing actions that deliver measurable value to the markets and end users.   Scaling successes : Experience scaling successful initiatives across larger teams or organizations   Continuous Learning mindset: Staying curious and open to learning new tools, methodologies, and trends   At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.  

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