Head of High-end Business, WFJ, SEAA & SG job opportunity at Chanel.

Home Jobs In Singapore Tag: WFJ, SEAA & SG Head of High-end Business, WFJ, SEAA & SG position at Chanel


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Chanel Head of High-end Business, WFJ, SEAA & SG
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WFJ, SEAA & SG

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loacation Singapore, Singapore
loacation Singapore....Singapore

Why This Mission :       The High-end segment, encompassing High   Jewelry   and Haute   Horlogerie , is a key category that CHANEL has   high ambitions   to develop in the mid-term. Our goal is to become one of the key leading high   jewelry   brands in the market as well as the referent brand for feminine high-end watches.     In this context, it is essential that we   drive high end business development ,   ensure   high   end   events orchestration across markets , and   provide our clients and prospects with the most distinctive and ultimate luxury experience, that only CHANEL can offer.   Impact You Can Create   In   The   Role:     Reporting to the Director, Watches and Fine   Jewelry , SEAA, this role will play a pivotal part in shaping high-end product and assortment strategy and elevating the high-end client experience to the highest standards ,   driving the after-sales service process and standards, and leading retail excellence in high-end .    By   recognising   Singapore   as a central hub for high-end business in   SEAA , this role has the advantage b y capitalising on Singapore’s influence and distinctive capabilities ,   test ing   new ideas and shar ing   best practice s from Singapore,   ensuring   every key touch point with the brand is maximised in a relevant and targeted manner, maintaining continuity and full coherence with the Watch and Precious   Jewelry   and Fashion client journeys throughout SEAA.        MERCH ANDISING   & BUSINESS DEVELOPMENT     Monitor regional sales data   to   identify   the potential business opportunities across   the   regio n   Drive   SEAA   & SG   high-end product   strategies, set product priority and contribute to the region’s strategic plan   Manage   SEAA & SG   high end assortment ,   m obilize   and   optimize   overall   stock   transfer   by formulating necessary action plans   Validate and approve assortment plans from markets   and drive after-sales strategy   Evaluate the effectiveness of High-end strategies   and drive   appropriate enhancement   where applicable     CLIENT & EXPERTISE DEVELOPMENT   Design, develop and support the implementation of the   regional   Ultimate High end client journey at CHANEL   from prospection, conversion/recruitment, to retention, reactivation,   loyalization   and upgrade   Collaborate with   Fashion   t eam   to co-drive   clienteling . Integrate the High-End category and experience as part of the Fashion VIC and Elite client journey   in   SEAA & SG , in full   synergy   and partnership with Fashion division   Analyze   client & competitor intelligence , extract insights from the intelligence to guide   future plans   and actions   Lead the client gifting strategy and guidelines for High-End in   SEAA & SG , in full   coherence and continuity with WFJ and Fashion offer    Lead high end   expertise   development and close the high-end capability gaps in markets, and support market upskilling   by working   closely with Global, Regional and Market Learning and retail development team    EVENTS   Orchestrate   high end   events with markets to ensure   flawless   execution   Define   e vents   strategy and priorities, and manage   e vents   plan as part of WFJ   high-end   orchestration across 3 networks   Organize and drive the planning of the H igh-end   regional event as Project lead in collaboration with market hosting the event: venue, concept adaptation, production agency selection, budget, sales and ROI, schedule, retail preparation, private viewings organization, entertainment/gala dinner     Drive   new ideas   and form ulate   best practices   across Regions and Global   Develop close understanding of market   high end   context and need s ,   r eflect market   high end   VM and events needs to global   You are   Energised   by     Being the ambassador of the ultimate luxury category in Chanel   Lead ing   and collaborat ing   with diverse teams at all levels of organization   Thinking innovatively of   different ways   to approach projects & challenges,   leveraging   insights, data, and strategic planning   Being agile,   flexible   and able to deal with   ambiguity   Lead ing   courageously and able to challenge the status quo   Influencing critical topics and   facilitating   meaningful conversations in a non-hierarchal way   Building and leading teams aligned with a shared vision   Working in a highly collaborative and matrixed environment What You Will Bring      VIC Mindset and capabilities to connect with high-net-worth clients   Strong inspirations with diversified knowledge on arts, travels, movies,   sports   and cultures   Passion and with charisma   Strong story-telling ability about   jewelry , art, and lifestyle   Commercial and business driven mindset and capabilities   Excellent business acumen and retail sensitivity   Strong entrepreneurship spirit    Strong analytic skills and be strategic and visionary    Exceptional strategic thinking and planning , p assion for   luxury retail and   WFJ   Multi-cultural sensitivity   Demonstrated experiences as a people manager,   performance-minded   and guiding teams through transformation     Key Measurement of Impact   Achievement of high-end sales vs budget .    Sufficient number of   model stock and the productivity increase through shortening the To-be-invoice period and the protection of the pieces   Develop and grow of the high-end client base in the number of   recruitment , conversion from fashion client base, retention of the existing clients, upgrade the client segments.   Growth of the number of high-end selling staff and the Grand   Vendeurs   Event sales ROI and the achievement in the image building,   communication   and the client experience.   At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of   each individual   increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.  

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