High-end Merchandising Manager, WFJ, SEAA & SG job opportunity at Chanel.

Home Jobs In Singapore Tag: WFJ, SEAA & SG High-end Merchandising Manager, WFJ, SEAA & SG position at Chanel


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Chanel High-end Merchandising Manager, WFJ, SEAA & SG
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WFJ, SEAA & SG

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loacation Singapore, Singapore
loacation Singapore....Singapore

Why This Mission :       The High-end segment, encompassing   High   Jewelry   and Haute   Horlogerie , is a key category that CHANEL has   high ambitions   to develop in the mid-term. Our goal is to become one of the 5 key leading high   jewelry   brands in the market as well as the referent brand for feminine high-end watches.     In this context, it is essential that we provide the right level of   high end   assortment ,   systems, after-sales service to drive the business development of high-end category in line with our   MTP   roadmap.     Impact You Can Create   In   The   Role:     The   High-End Merchandising Manager ,   SEAA & SG   will be a key partner of   SEAA   merchandising and retail community as well as Global HBD for HEB in co-defining HE assortments for   SEAA , ensuring relevant and   timely   transfers, accompanying, and supporting our markets with (new) processes, as well as day-to-day requests.        Leveraging Singapore’s status as the primary hub for high-end business in the SEAA region, this role is uniquely positioned to drive innovation and operational excellence. By piloting new initiatives in Singapore and   disseminating   proven strategies and best practices across SEAA markets, the role enhances collaboration, streamlines processes, and elevates the overall standard of merchandising and business development activities throughout the region.     STOCK TRANSFER MANAGEMENT   Manage and review all stock transfers within   SEAA   and out of   SEAA   by minimizing the number of transfer lead   time, and   maximizing the conversion rate in markets.    Evaluate based on past sales history, local high-end   capabilities   and stock situation to make decision on non-planned stock transfer requests between markets.   Drive the continuous improvement and optimization of transfer process and system by soundboard with global teams and ensure markets in   SEAA   follow commercial guidelines and SOPs.      MANAGE AND DEFINE HIGH-END MODEL STOCK AND SALES THROUGH   COLLABORATION WITH MERCHANDISING & RETAIL TEAMS Define & follow up the model stock   fulfilment .    Monitor and manage High-End stock routings throughout the year to support daily business and   clients   presentations.   Analyze   model stock achievement as well as stock quality by monitoring stock and sales data and propose   appropriate action   plan and transfers to the Merchandising & Business development manager   Co-build the   SEAA   product strategy with markets.    Advice Markets on the Special requests and follow through the process and work closely with markets to ensure the best client experience and manage the expectations.    Provide weekly/monthly/yearly KPI report     EVENTS & ROUTINGS FOR HIGH-END STOCK MANAGEMENT   Co-define with markets and HBD the HE pieces assortments for all events and routings in   SEAA   Support Merchandising & Business development manager,   SEAA   markets in preparing for International and Regional events: communication with markets, sales tools, documents for Operations/Insurance, gathering qualitative and quantitative feedback from markets for a new launch…   Assist   in the event follow up of   timely   pieces transfers for delivery and presentation   Ad-hoc support market’s event upon need     PROCESSES & SYSTEM IMPROVEMENT   Professionalize the High-end business activities in   SEAA   & SG .   Automate and standardize the transactional/ administrative tasks and operational process which are   mainly manually   done by excel and emails .     Be an expert on the merchandising/operation flow and provide daily operational support to   SEAA   markets.    Ensure markets follow guidelines set by Global and Regional (commercial guidelines, processes)     Work closely with IT / Global HBD / Operations for system improvement (transfers, sales registration, analysis, after sales service etc.)   Set up SOPs for all HE processes and update HE   SEAA   sphere. Update SOPs upon need and propose the markets training directions .     QUALITY CONTROL & AFTER SALES SERVICE   Lead SEAA and influence global’s High Jewellery Quality Control and Manipulation standard and procedures from production centric to client centric.    Communicate and ensure the implementation of   High end   pieces handling and packing SOP    Collect feedback from markets and provide recommendation to the After-sales service team in SEAA and global on the QC SOP   Monitor and implement measures to prevent the damage of stock due to improper handling and packing by markets.    Improve the condition of   high end   pieces in SEAA & SG. Make decision on exceptional repairs before pieces sold to improve the conversion rate for important presentation.   You are Energised by    Thinking innovatively of   different ways   to approach projects & challenges,   leveraging   insights, data, and strategic planning   Being agile,   flexible   and able to deal with   ambiguity   Lead ing   courageously and able to challenge the status quo   C ollaborating with diverse teams at all levels of organization   Influencing critical topics and   facilitating   meaningful conversations in a non-hierarchal way   What You Will Bring      Analytical mind set   Strong collaboration skills, good team player and good relation and communication skills   Agile,   flexible   and able of adaptability   Able to deliver in a fast-paced and multi-cultural environment   Eager to learn and to understand the business   Innovative and proactive   Outspoken, able to challenge status quo   Key Measurement of Impact   Achievement of   High end   sales target    Sufficient level of Model stock in   SEAA   to support the sales   Productivity of the Model stock in Events and Boutiques   Timely delivery of pieces to markets and adequate level of assortment vs. planning   Improve the condition of   high end   pieces in   SEAA   At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of   each individual   increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.  

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