Retail Learning & Development Partner job opportunity at Chanel.

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Chanel Retail Learning & Development Partner
Experience: General
Pattern: full-time
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degreeBachelor's (B.A.)
loacation Seoul, South Korea
loacation Seoul....South Korea

Fashion & WFJ Division of Korea is looking for a Retail Learning & Development Partner, whose role is enabling Fashion Advisors and Jewelry Advisors to build confidence and make them feel empowered by offering customized learning solutions and individualized coaching. <Job Mission> Coach FAs and JAs on adaptability and flexibility: coach FAs and JAs on customizing their behavior according to clients’ personalities, engage and motivate FAs and Jas through floor coaching Customize, deliver and follow up on training: Tailor learning content based on FA’s and JA’s needs, deliver training using blended learning approach, monitor FA’s and Ja’s progress collaborating with L&D Team Support People Development: Collaborate with HR, Retail Managers, HOB /DHOB in people development (e.g. career path, C&B) Enable staffs to become front face of CHANEL: Engage and develop retail employees to transmit the brand values, inspire them to build emotional connection with our clients <Key Roles and Responsibilities> Customize, deliver, and follow up on Learning Path for Retail Team   Observe client-staff interactions frequently, maintain close relationship with Retail Team to identify gaps in learning and development Maintain close relationship with FAs and JAs to identify their needs and concerns accordingly Identify and analyze learning and coaching requirements based on individual and collective needs for the boutique Recommend action plans and coaching plans for boutique staff Create, maintain, and monitor the progress of learning and coaching plans Deliver in-boutique learning sessions on products, service and strategies (e.g. WFJ new product training, new staff coaching, follow-up WFJ training and etc) Implement learning solutions including digital ones and drive digital learning Coach FAs and JAs on adaptability and flexibility (in-floor coaching): Observe client-staff interactions closely and frequently to identify areas of improvement in FA’s and JA’s interactions with clients and other retail staffs Provide near-real time feedback to FAs and Jas based on coach’s observation and insight, industry best practices, Chanel’s FA and JA competency framework, Chanel’s vital behavior framework and etc. Plan and track coaching conversations with boutique staff, with the objective of helping them to meet performance objectives and create client-centric experiences Engage in regular coaching conversations with boutique staff to assist in their learning and development journey Prioritize coaching on adaptability and flexibility (i.e. are FAs and JAs customizing their behavior based on various client’s personalities? Are they flexible on selling approach based on client’s needs?) Prioritize coaching on FA and JAs development (e.g. understanding their needs and concerns with personal and professional growth) to motivate and retain FAs and JAs With understanding of both client needs and FA’s and JA’s strengths and improvement areas, assist FAs and JAs to execute client action plans (created by Client Engagement Management Expert) Monitor progress and feedback to both CEM expert and FA and JA on client action plans Ensure appropriate application of soft skills to support the Client Experience (e.g. Story making to connect with clients) Support People Development Understand boutique strategy, manpower requirements and people challenges Partner with Head of Boutique/DHOB, HR, Retail Managers to strategize and develop a comprehensive people development plan (e.g. career path, C&B) Report to HOBs/ DHOBs on staffs’ ongoing performance review, feedback and coaching plans Participate in people discussions with HOB/DHOB (e.g. performance review, promotion decisions, etc.) Onboarding Planning for New Hires Offer customized on-boarding experience to new hires Coach new hires in product knowledge, selling skills and client service using blended learning approaches Equip on boarding buddy to support new hires Monitor and track progress of customized coaching plans for new hires Collaboration with experts Partner with other relevant stakeholders  (on an as-need basis) to curate training content and advise partners on optimal training delivery method Identify areas of improvements for all expert group and work with relevant teams to prescribe follow up actions Measuring Effectiveness and Feedback on People and Client Intelligence Be accountable for clients and employees’ loyalty with quantitative and qualitative KPIs such as: Client survey satisfaction scores Client retention Staff turnover Feedback from FAs and JAs Etc. Track learning and coaching effectiveness by defined KPIs Share observations and feedback regarding staff performance with HOB/ DHOB Share observations and feedback regarding client profiles, behavior, and other insights Use CSS reports to define/refine individual learning plans for staff Partner with HOB/ DHOB in communicating selected strategic messages to boutique staff <Academic / Professional Qualifications> Bachelor degree <Work Experience> At least three years’ retail or retail management experience with a client-centric mindset Experience in the luxury goods industry and coaching/training is a plus <Required Competencies> Strong passion for people development and client service excellence Strong belief in investing in personalized learning paths for employees Open-minded, adaptable and able to exercise flexibility Presentation and communication skills Pleasant personality, energetic with sound interpersonal skills Strong planning skills Client-centric mind set Organized and works independently with minimal supervision Able to exercise assertiveness when required Able to work at the POS and retail hours <Preferred Competencies Learning Cycle and Adult Learning Principles> Coaching principles and practices Strong feedback skills Instructional design skills is a plus 

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