Supervisor, Business Systems Support job opportunity at Enbridge Inc..

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Enbridge Inc. Supervisor, Business Systems Support
Experience: 7-years
Pattern: full-time
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Business Systems Support

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loacation Gastonia, NC, USA, United States Of America
loacation Gastonia, NC, ..........United States Of America

Posting End Date: January 13, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position We’re looking for a Supervisor, Business Systems Support to mentor a team of business advisors who work with the Business and TIS on continuous improvement of requirements and processes related to business systems that guide and support our operations and engineering teams. You’ll bring an end‑to‑end process perspective, translate change into practical solutions, and help our field teams stay focused on safely operating the core business. If you're looking for a meaningful career & passionate about making a make a difference, come join us today! We'd love to hear from you! What you’ll do Lead & develop a high‑performing team. Coach advisors in the day‑to‑day pursuit of continuous improvement; foster inclusion, trust, and collaboration. Own business requirements & process governance. Act as the control point for process and business requirements related to application changes; ensure changes land cleanly in business processes and systems. Translate change into outcomes. Convert business process changes into clear system requirements—and system changes into practical process updates—so partners experience real value. Use data to drive improvement. Help build and apply a business process health dashboard, ensuring value delivery.  Resolve issues quickly. Ensure timely resolution of functional issues (e.g., business rule violations, improper system usage, process concerns). Enable change readiness. Support functional spec reviews, user acceptance testing, and organizational change management for system changes. Engage partners in the field. Proactively document and address issues, concerns, and opportunities across Operations Centers and field locations. Partner across Technology & Operations. Collaborate daily with Application Support, Desktop Support, and the Service Desk to triage and intensify issues as needed. Oversee end‑user support. Lead a team providing functional end‑user support on key business applications; ensure coverage across schedules and time zones. Who you are: Related university degree along with 7+ years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree. Strong eyes for business and the ability to make sound decisions and deliver results. Experience leading technology‑enabled process improvements across large functional areas (requirements, design, data, integration, and process alignment). Demonstrated analytical and critical‑thinking skills. Outstanding interpersonal skills—building consensus, facilitating diverse groups, and negotiating outcomes. Working Conditions: This role primarily operates in an office environment with 10-15% travel. Physical Requirements include but are not limited to: Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces. Mental Requirements (Both Field & Office) include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and basic reports and communicate with individuals via telephone. Flex Work Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com . Information For Applicants: Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.enbridge.com

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