Specialist GBS Account & Sales Ops job opportunity at Adidas.

Home Jobs In Colombia Tag: Finance Specialist GBS Account & Sales Ops position at Adidas


bot
Adidas Specialist GBS Account & Sales Ops
Experience: 2-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:
Copy Link Report
degreeGeneral
loacation Bogota, Dist, , Colombia
loacation Bogota, Dist, ....Colombia

Purpose & Overall Relevance for the Organization: adidas Shared Services in Bogotá delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas. Claims is a key element within adidas wholesale customer service. This team is responsible for the claim’s activities such logistic claims and invoice management tasks. The team delivers all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects. Key Responsibilities: Manage the end-to-end resolution of customer deductions (pricing, routing, returns, shortages, advertising, and defectives) for one or more key wholesale accounts, ensuring timely and accurate investigation of each case. Analyze and validate deduction claims using supporting documentation such as PODs, BOLs, credit memos, customer agreements, and ERP data to determine root causes and resolution paths. Ensure compliance with internal KPIs , including average resolution time and case closure targets, while maintaining high standards of quality and customer satisfaction. Collaborate with cross-functional teams (sales, claims, logistics, customer service, and finance) to gather information and resolve deduction disputes efficiently. Maintain accurate records of case investigations, root causes, and actions taken in the appropriate systems (SAP, deduction tools, or customer portals).  Escalate invalid or recurring deductions to the appropriate stakeholders, providing data-based recommendations for prevention and recovery.  Develop strong relationships with key customer contacts, acting as the main point of contact for deduction-related matters to ensure alignment and professional communication.  Identify patterns or recurring issues in customer behavior or internal processes and propose improvements to reduce future deductions and streamline resolution.  Support month-end and quarter-end close activities by ensuring deduction balances are accurate and properly accounted for. Key Relationships: Credit Sales Market Finance Account Operations Compliance GBS Business Partners Knowledge : Accounts Receivable and Deductions Management – Deep understanding of end-to-end O2C (Order to Cash) process, particularly focused on deductions resolution. Retail/Wholesale Industry Knowledge – Familiarity with the structure of wholesale agreements, retail compliance requirements, and key account dynamics (e.g., Foot Locker, Dick’s, etc.). Types of Deductions – Knowledge of common deduction categories: pricing, routing, advertising, returns, shortages, damages/defectives, co-op, and compliance fees. Customer Agreements & Trade Terms – Understanding of pricing terms, promotions, return policies, and freight agreements. ERP & Systems – Experience using SAP (or equivalent ERP) and claim management tools; familiarity with vendor portals (e.g., RetailLink, HQ, etc.). Basic Accounting Principles – Understanding of debits/credits, revenue recognition, and GL coding. Skills: Excel Proficiency - Strong skills in data manipulation, pivot tables, VLOOKUP/XLOOKUP, filters, and basic formulas. (Power Query is a plus!) Analytical Thinking - Ability to investigate root causes, validate deduction legitimacy, and identify trends. Communication – Strong written and verbal skills in English to interact with internal teams (sales, supply chain, finance) and external partners. Negotiation & Resolution – Confidence and professionalism in challenging or disputing invalid deductions. Organization & Prioritization – Ability to manage multiple cases with high dollar value, prioritize based on deadlines and financial risk. Problem-Solving – Resourceful and proactive in resolving complex, cross-functional issues. Understand the Big Picture – Connect deduction patterns to business drivers and influence upstream improvements. Requisite Education and Experience / Minimum Qualifications: University degree 1-2 year’s working experience in providing customer support in the field of customer service, sales, logistics. High level of customer orientation and communication skills

Other Ai Matches

Manager, Training Applicants are expected to have a solid experience in handling Sales related tasks
Director Data Insights & AI EMC Applicants are expected to have a solid experience in handling Data related tasks
Retail Associate (Part-Time) - Island Wide Applicants are expected to have a solid experience in handling Retail (Store) related tasks
Assistant Store Manager - Manawa Bay, Auckland Applicants are expected to have a solid experience in handling Retail related tasks
Retail Assistant (m/f/d) befristet - Factory Outlet Kaufpark Eiche Berlin Applicants are expected to have a solid experience in handling Retail (Store) related tasks
Key Account Manager - Amazon Apparel Applicants are expected to have a solid experience in handling Sales related tasks
STOCKROOM ASSOCIATE (M/F/D) BEFRISTET 39H/WOCHE - FO BRUNNTHAL Applicants are expected to have a solid experience in handling Retail related tasks
Manager Credit & Collection Applicants are expected to have a solid experience in handling Finance related tasks
Sales Assistant (m/f/d) befristet 40h/Woche - FO Aubonne Applicants are expected to have a solid experience in handling Retail related tasks
Product Manager, ORI/BB FTW Applicants are expected to have a solid experience in handling Brand Management & Communications related tasks
Senior Manager Credit EE Applicants are expected to have a solid experience in handling Finance related tasks
Associate GBS AR eCom Applicants are expected to have a solid experience in handling Finance related tasks
Manager Supply Chain Products - Supply Planning (Product Owner) Applicants are expected to have a solid experience in handling General Management & Business Development related tasks
Director Brand Process and Operations Applicants are expected to have a solid experience in handling Brand Management & Communications related tasks
Visual Merchandiser (1 year contract) Applicants are expected to have a solid experience in handling Brand Management & Communications related tasks
Specialist GBS HR Services (Learning) Applicants are expected to have a solid experience in handling People & Culture related tasks
Specialist GBS HR System Support Applicants are expected to have a solid experience in handling People & Culture related tasks
Sales Assistant (m/f/d), part time - Factory Outlet Aubonne Applicants are expected to have a solid experience in handling Retail related tasks
Senior Manager, Brand Finance Applicants are expected to have a solid experience in handling Finance related tasks
Sales Assistant (M/F/D) befristet 38,5h - BCS Wien Applicants are expected to have a solid experience in handling Retail related tasks
Manager Information Security Applicants are expected to have a solid experience in handling Technology related tasks
Coordinateur Projets Développement Retail (H/F/D) Applicants are expected to have a solid experience in handling Retail related tasks
Responsable de Rayon Senior adidas (H/F/D) - Flagship Paris / Champs-Elysées Applicants are expected to have a solid experience in handling Retail related tasks