Director, Escalation Management job opportunity at MongoDB.

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MongoDB Director, Escalation Management
Experience: 10-years
Pattern: full-time
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management

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degreeTechnical Certificate
loacation Bengaluru; Gurugram, India
loacation Bengaluru; Gur..........India

Managing critical, “seconds matter” #production down incidents to rapid closure, ensuring customer confidence is retained and enhanced by a world class experience Overseeing post-incident root cause analyses, including ongoing continuous improvement in the broader #Technical Services organization to reduce the likelihood of recurrence Collaborating with the #global leadership team to define and execute strategies for the critical situations management function, while contributing to its evolution and development through continuous improvement. Collaborating with #sales, professional services, customer success and other field teams on addressing issues which may be impeding expansion of product use within an account

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