Care Center Agent job opportunity at Allianz SE.

Home Jobs In Lebanon Tag: Support Care Center Agent position at Allianz SE


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Allianz SE Care Center Agent
Experience: 2-years
Pattern: hybrid
Country:
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Salary:
Status:

Support

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degreeBachelor's (B.A.)
loacation Jdeideh, Lebanon
loacation Jdeideh....Lebanon

To handle by phone #customer’s inquiries following standard scripts and procedures. To ensure calls are answered within predetermined time scales and benchmarks and are dealt with properly. To correspond with #Care #Center #Supervisors, Assistant Precertification Manager and Care Center/Precertification Department Managers accordingly. To provide a high #quality service by assisting and informing clients/medical providers about the authorization status/response. __ key responsibilities/ what you do Build a customer oriented focus in the Care Center by providing quality actions and resolutions to their concerns and queries. • Follow communication/update expectations with clients, utilizing AI-driven analytics to tailor interactions in accordance with Nextcare policies, schemes, or agreed time frames. Answer inbound calls within predetermined time scales and benchmarks Make sure that clients are handled with no delay but with efficiency • Assure clients satisfaction and quality of calls, provide sympathetic support and advice as appropriate Provide personalized customer service of the highest level • Provide a high quality service, assist and inform clients/medical providers about the authorization status Provide information concerning beneficiary’s product i.e. card eligibility, eligible network • Build customer’s interest in the services and products offered by the company • Manage and resolve customer’s issues Follow up the calls of the client with clerical duties which includes filling up paperwork, as well as liaising with other departments • Analyze the various parts of a problem properly and develop logical solutions • In charge of reporting in writing to the Care Center Manager- Assistant Manager-Team Leader/ Precertification Manager/ Precertification Assistant Manager regarding complaints received by the care center department and relating to a specific communication and/or authorization process Perform special assignments and/or duties as directed by the #Care #Center #Manager Follow and apply the internal procedures of the Department Suggest and help implement improvements to office processes and workflows to enhance overall efficiency. Responsible and accountable for the confidential, proper #administration all #data Any other duties as requested by the Direct Manager

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