Sr Executive - Relationship & Business Performance job opportunity at Swiggy.

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Swiggy Sr Executive - Relationship & Business Performance
Experience: 3-years
Pattern: full-time
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Status:

Executive

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degreeDiploma
loacation Tirupati, India
loacation Tirupati....India

Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience. __ Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. __ Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to #Cx impact. __ Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better #Customer Experience. __ Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. __ Provide recommendations to partners for continuous improvement on delivering best Cx metrics. __ Provide recommendations on the #training aspects required to deliver/improve Cx metrics. __ Provide recommendations to the #partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

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